My guest today is IT consultant and author Jeff Sussna. Jeff’s liberal arts background has given him a unique perspective on digital transformation. In this episode, we explore the relevance of cybernetics to today’s complex design and DevOps challenges.Listen to the full conversation https://theinformeddotlife.files.wordpress.com/2019/08/the-informed-life-episode-15-jeff-sussna.mp3Show notesSussna Associates@jeffsussna on TwitterChange by Design: How Design Thinking Transforms Organizations and Inspires Innovation by Tim BrownNorbert WienerDark Hero of the Information Age: In Search of Norbert Wiener, The Father of Cybernetics by Flo Conway and Jim SiegelmanCybernetics: or Control and Communication in the Animal and the Machine by Norbert WienerThe Human Use of Human Beings: Cybernetics and Society by Norbert WienerLean startupAgile software developmentMutual Causality in Buddhism and General Systems Theory: The Dharma of Natural Systems, by Joanna MacyClaude ShannonThe Net of IndraRanulph GlanvilleDesigning Delivery: Rethinking IT in the Digital Service Economy by Jeff Sussna