My guest today is Andy Polaine. Andy is a service designer, consultant, educator, author, and podcaster. He’s co-author of the book Service Design: From Insight to Implementation and host of the Power of Ten podcast. In this conversation, we discuss service design, and how it helps organizations think more holistically about the experiences they enable.Listen to the full conversation Show notesAndy PolaineAndy Polaine on TwitterAndy Polaine on LinkedInPower of Ten podcastService Design: From Insight to Implementation by Andy Polaine, Lavrans Lovlie, and Ben ReasonAdobe Director (aka Macromedia Director, or Video Works)AntiromSchool of the Arts & Media, University of New South WalesBen ReasonLiveworkLavrans Løvlie (in Norwegian)Chris Downs on LinkedInFjordPowers of Ten (film) by Charles and Ray EamesThe Guide to Self-sufficiency by John SeymourService blueprintDesign for the Long Term by Andy Polaine UK Government Digital Service (GDS)This is HCD networkSome show notes may include Amazon affiliate links. I get a small commission for purchases made through these links.