On today's episode we are joined by Robert Zerafa, newly appointed Head of Operations at Transverse Insurance Group in New Jersey.Transverse Insurance Group is a fully licensed P&C Carrier partnering with reinsurers and program administrators to provide a broad range of property and casualty products for commercial and personal lines.Previously Robert had a successful career at AIG where he enjoyed positions as Head of Global General Insurance Controls and latterly Head of Operations at AIG Lexington.Robert discusses what the insurance industry should be doing to tackle inertia and what we can do to avoid that in our own personal careers. He shares with us the success he had at AIG and also what he learned from the huge challenge he faced when working there during the height of the financial crisis.Robert is a global leader in strategy, change & transformation in the insurance industry, yet he discusses servant leadership and pays homage to the mentors who have inspired him in his career.Make sure you tune in to hear the surprising "coffee of choice" for this New Yorker, which shocked everybody in the The Insurance Coffee House.Listeners from around the world will find his advice and insight relevant to their own career development, so please do download the episode and also subscribe to the show.You can reach out to Robert after the show via his LinkedIn page https://www.linkedin.com/in/robertzerafa/.This episode is hosted by Nick Hoadley, CEO of Insurance Search the international executive search consultancy for the Insurance and Insurtech sectors.If you would like to contact Nick about the podcast or to discuss the executive search services we provide, please go to our website www.insurance-search.co.uk or email us directly at info@insurance-search.co.uk .