29. Intercom, and Architecting a Company on Jobs to Be Done

FromThe Disruptive Voice

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29. Intercom, and Architecting a Company on Jobs to Be Done

FromThe Disruptive Voice

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Length:

37 minutes

Released:

Mar 4, 2019

Format:

Podcast episode

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Continuing our focus on Jobs to Be Done, Derek is joined by Intercom Co-founder and Chief Strategy Officer Des Traynor, to discuss how Intercom's model was built from the ground up with the framework. Be sure to take a look at Intercom's helpful JTBD resources.

Released:

Mar 4, 2019

Format:

Podcast episode

Titles in the series (100)

The Disruptive Voice explores the frameworks of Disruptive Innovation across a wide range of industries and circumstances. Guests include academics, researchers, and practitioners who have been taught and inspired by the late Clayton Christensen.

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30. Revisiting Resource Allocation in the Firm: A Conversation with Clay Christensen and Joe Bower by The Disruptive Voice
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24. Butterfly Network: Innovating at the Low End in Ultrasound: In this episode, Forum member and Research Associate Shaye Roseman is joined in the HBS studio by Darius Shahida, MBA class of 2019 and Chief of Staff at . Through their conversation, we learn how Butterfly Network is aiming to disrupt and... by The Disruptive Voice
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40. Should Your Customers Trust Your Business?: This week on The Disruptive Voice, is joined in the studio by venture capitalists and , of , to discuss trust as a business model, as an asset, and as the foundation for new market innovation. Earlier this year, Nitin Nohria, Dean of Harvard... by The Disruptive Voice
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28. Wyzant - Strategic Restructuring Around Jobs To Be Done: In this episode, we talk with HBS alum , VP of Business Development at , a leading tutoring online marketplace, to discuss how implementing the Jobs To Be Done theory helped Wyzant identify a major market opportunity with tremendous scaling... by The Disruptive Voice
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26. What Really Creates Prosperity?: Efosa Ojomo and Karen Dillon, co-authors with Clayton Christensen on The Prosperity Paradox: How Innovation Can Lift Nations Out of Poverty, discuss the story behind their newly-released book, what it’s like to collaborate with Clay, and the... by The Disruptive Voice
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29. Intercom, and Architecting a Company on Jobs to Be Done: Continuing our focus on Jobs to Be Done, Derek is joined by Intercom Co-founder and Chief Strategy Officer Des Traynor, to discuss how Intercom's model was built from the ground up with the framework. Be sure to take a look at Intercom's helpful . by The Disruptive Voice
37 min listen
31. Integrating Theory into Your Organization: Black Duck by Synopsys: The Disruptive Voice hits the road, heading to headquarters in Burlington, MA. We sit down with , (Director of Product Marketing), and (VP of Culture) to hear how became a company staple, and how BlackDuck created their own Jobs to Be Done culture... by The Disruptive Voice
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21. Bob Moesta: Spotting Non-Consumption: Diving into the Jobs To Be Done Theory by The Disruptive Voice
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52. Leadership and Commitment in Times of Crisis: Twenty years ago, and Clayton Christensen co-founded , a consulting firm focused on helping organizations to design and create the future, rather than be disrupted by it. This week on The Disruptive Voice, we’re pleased to welcome Mark for some... by The Disruptive Voice
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41. The Future Is Already Here—It’s Just Not Very Evenly Distributed: A Conversation with Hari Nair: This week on The Disruptive Voice, we are joined in the studio by , a longtime member of Clay World and one of the original members of the Asia team. Hari’s career has been focused on overcoming the challenges to innovation, in... by The Disruptive Voice
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34. Consulting on the Cusp of Disruption – Six Years Later: Through the lens of Jobs To Be Done, MBA graduates Jasmyn Beausejour and Nicolas Kernick consider the scale and complexity of the types of jobs for which clients hire the Big 3 consulting firms – McKinsey, BCG, and Bain. With as the... by The Disruptive Voice
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66. Defending The Castle Against Disruptors: Jean Wright, MD/MBA on Innovation in Healthcare: Over a year ago, The Forum for Growth & Innovation team ventured to North Carolina to learn about the ways in which a group of innovators had spread the gospel of disruption to the senior leadership of . Regular listeners of the podcast may... by The Disruptive Voice
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54. Disruption and New Patterns of Media Consumption, with Shilpa Bisaria: Do you remember having cable TV? Many of us do not. Over the last twenty years, the media landscape has been transformed amidst waves of disruption, technological innovation, and changing patterns of media consumption. Today on The Disruptive Voice,... by The Disruptive Voice
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44. Choosing College: Bob Moesta and Michael Horn on Why We Hire Education: It’s the most wonderful time of the year but for many high school seniors it means one thing: college application deadlines! This week on The Disruptive Voice, as millions of students hit “submit”, we’ve invited and to The Forum to discuss... by The Disruptive Voice
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32. Integration by the Book: Insights from my time at Arrow Electronics: Professor Derek van Bever speaks with BSSE case protagonist BJ Hess, former Senior Vice President of Global Operations for Arrow Electronics, to discuss the difficulty of business mergers and integrations. Hear why "Acquisition" is a bad word, and how... by The Disruptive Voice
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25. Getting the Categories Right: Applying theories to Venture Capital: Just what is the job of an investor? Forum member Curtis Arledge talks to Managing Partner at Alpha Edison, about adapting to changes within Venture Capital and the role of the investor. Nate explains his application of BSSE theories to locating and... by The Disruptive Voice
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43. Why Did You Hire HBS?: The holidays are always a time of reflection and here at The Forum we’re looking inward to understand why people hire Harvard Business School to earn an MBA. , Director of , is joined in the studio by Community Manager, , and Research Associate, ,... by The Disruptive Voice
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56. Disruption Amidst Disruption: FinTech in the Age of Coronavirus: This week on The Disruptive Voice we're delighted to bring you a timely conversation with and (MBA '13) on the state of the FinTech industry. Luis serves as the George E. Bates Professor in the Finance Unit and is also Senior Associate Dean for... by The Disruptive Voice
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48. Disrupting Healthcare with Dr. Mahek Shah: How Tech Companies, The Patient Experience, and Innovations are Paramount to Transforming the Healthcare Industry: In the US, many go bankrupt due to the extraordinary high costs in our healthcare system. On an annual basis, – or 18% of GDP – on healthcare, but what do we get in exchange? In this engaging episode, discusses several topics at the... by The Disruptive Voice
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37. A Jobs To Be Done Masterclass with Andrew Glaser and Bob Moesta: This week on The Disruptive Voice, , Director of The Forum for Growth & Innovation and Senior Lecturer at Harvard Business School, is joined in the studio by and for an illuminating discussion of the “paradox of innovation” through the lens... by The Disruptive Voice
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29. Intercom, and Architecting a Company on Jobs to Be Done

29. Intercom, and Architecting a Company on Jobs to Be Done

Description

Titles in the series (100)

More Episodes from The Disruptive Voice

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