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Customer Lifetime Value Strategies in B2B | Michael Migliore (News UK, TMAC)

Customer Lifetime Value Strategies in B2B | Michael Migliore (News UK, TMAC)

FromThe Product Development Podcast


Customer Lifetime Value Strategies in B2B | Michael Migliore (News UK, TMAC)

FromThe Product Development Podcast

ratings:
Length:
51 minutes
Released:
May 8, 2023
Format:
Podcast episode

Description

Michael Migliore is a Lifetime Value (LTV) expert and was Head of Customer Value at News UK, CMO of The Modular Analytics Company (TMAC) and has worked with a number of other organisations on their LTV and growth strategies.In today's episode:• How Marketing and Product teams can work better together• Fundamentals of an LTV strategy in B2B products• How to approach pricing of a B2B product• Ways to reduce churn and where it is positioned in LTV strategies—Michael's contact info:• LinkedIn: https://www.linkedin.com/in/michael-migliore-75966636/—Where to find the host, Adam Wakeling:• Twitter: https://twitter.com/adamjwakeling• LinkedIn: https://www.linkedin.com/in/adam-wakeling-26494b35/—In this episode, we cover:(00:00) Podcast Introduction(01:34) Definition of a great product (02:44) The Product and Marketing relationship(07:04) Lifetime Value framework(11:00) How to approach a SWOT analysis(16:04) Pricing and price sensitive (18:20) LTV timeframes - what is a lifetime?(20:12) The dark art of pricing(23:10) The right discounting approach(27:37) Additional pricing tactics(30:54) Marketing input into product feature development(35:00) Marketing and product 'buddies' in a company(35:50) Churn and LTV (39:30) Execution tactics in tackling churn(43:13) What metrics to track in LTV (47:00) Application of AI in LTV(48:45) Creative pursuits outside workFollow the podcast on Twitter: @proddevpodcastGet in touch with the host, Adam Wakeling, on Twitter: @adamjwakeling
Released:
May 8, 2023
Format:
Podcast episode

Titles in the series (16)

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