According to the Bureau of Labor Statistics, demand for labor is at an all-time high. Earlier this year, there were on average 40 more jobs available than unemployed workers.And to make matters worse, most agency owners don't even begin the hiring process until they are well beyond capacity. They wait until their employees start to feel overwhelmed before they even write the job description. Hence the reason why burnout has become an even bigger factor in today's work environment. This leads to current talent leaving, and now adding an additional replacement hire that needs to be made.JobRack is a company that helps agency owners through this process. Their mission is to help online business owners hire amazing remote team members from Eastern Europe.On this episode of Agency Journey, Gray sat down with Noel Andrews, Owner and Founder at JobRack, to discuss how agencies can improve their hiring process to bring better team members on board and keep them around for longer.Topics discussed in the episode:
Noel's Journey to aquiring and growing JobRack
How Noel increased JobRack's revenue 4,000x
JobRack's mission and who they serve
JobRack's internal team structure
The 5 steps to creating an amazing hiring process
Defining the outcome
Defining the tasks needed to be done
Crafting the job description
Crafting an amazing applicant experience
Setting clear expectations
Injecting yourself into the process
Providing social proof
Creating take home tests 
And asking for references


The Negotiation, offer, acceptance and leading up to day-one


Additional resources for hiring 
Presenting Sponsor: ZenPilotBe sure to check out ZenPilot, where we help agencies optimize their operations using our proven systems and processes.ZenPilot knows that you are tired of wasting time on trial-and-error — that’s why we provide tried-and-true solutions that will help you grow and scale quickly and sustainably.So, what are you waiting for?Go to zenpilot.com to learn more.Resources mentioned in this episode:
JobRack
Noel Andrews - LinkedIn
Gray Mackenzie - LinkedIn
"The Who" - A great book on The A Method of Hiring
"Die With Zero" - A great book on personal finances and life
Workable - An awesome Applicant Tracking System