In today’s episode, host John Laurito talks with the President of Walton Insurance Group, Kyle O’Malley, about the importance of servant leadership and building a winning culture in an organization. He also talks about the challenges he has faced since becoming president of Walton Insurance. He also shares his advice for leaders looking to improve their company’s culture.Kyle O’Malley is the President and Shareholder of the Jackson, Michigan-based Walton Insurance Group. He is also an active Senior Advisor and Board Member of Worth Investment Group, a Michigan-based privately held diversified financial holding company, and serves on the Board of the Judson Center, one of Michigan’s largest not-for-profit human services organizations. Kyle is a Past President and Secretary of the Board.  He grew up in Kitchener, Ontario, where he played and coached youth hockey, and moved to Michigan in 1997 to work for Penske Corporation.  Kyle has been actively coaching and managing Michigan youth hockey teams within the Ann Arbor Amateur Hockey Association, the Victory Honda Hockey Association, The Farmington Hills Hockey Association, and the Compuware Hockey Association. Kyle lives in Ann Arbor with his wife, Chris, and their four children.Reach out to Kyle:Website: https://www.waltoninsurancegroup.com/LinkedIn: https://www.linkedin.com/in/kyleomalleypandc/Email: komalley@waltoninsurancegroup.comShow notes:[1:50] What does servant leadership look like to Kyle?[3:21] What are the challenges that Kyle faces right now?[5:53] How does Kyle deal with someone who’s underperforming?[7:34] How does he find the balance between being empathetic and allowing excuses for underperformance?[10:48] What are the communication mistakes that leaders often make?[13:41] What action steps can leaders take to improve their culture?[19:59] OutroGet a copy of Tomorrow's Leader on Amazon https://tinyurl.com/huseae9hText LEADER to 617-393-5383 to receive The Top 10 Things That The Best Leaders Are Doing Right NowFor questions, suggestions, or speaker inquiries, contact me at john@lauritogroup.com