84 min listen
Unhinged Rage with Customer Service
Unhinged Rage with Customer Service
ratings:
Length:
19 minutes
Released:
Apr 20, 2023
Format:
Podcast episode
Description
AI is not delivering the customer service customers want or retailers thought it would. For all its promise, the lack of human touch, not to mention intuitive empathy, has made AI customer service a nightmare. Added to this, with a worker shortage, there aren’t enough human beings to come to the rescue. Join Robin Lewis and Shelley E. Kohan, TRR’s strategist, as they uncover why stressed-out customers (think financially strapped) are becoming increasingly uncivil to human customer service reps and unhinged with the AI experts (have you yelled at a chatbot recently?). The key question: Who owns service recovery? Retailers need to get this one right.For more strategic insights and compelling content, visit TheRobinReport.com where you can read, watch, and listen to content from Robin Lewis and other industry experts.Be sure to follow us on LinkedIn and Twitter for the latest from Robin Lewis and The Robin Report.
Released:
Apr 20, 2023
Format:
Podcast episode
Titles in the series (100)
Headache Sized Issues in the Chaotic New World of Retailing by Retail Unwrapped - from The Robin Report