9 min listen
016 | Coordinating with Precision: How to Handle Complaints Like an Expert
016 | Coordinating with Precision: How to Handle Complaints Like an Expert
ratings:
Length:
19 minutes
Released:
Mar 13, 2019
Format:
Podcast episode
Description
Welcome to Leadership Impact, the podcast for modern executives who are reinventing leadership within their organizations. Hosted by executive leadership coach and CEO of The Granger Network, Kari Granger, and Sound Financial Group CEO, Paul Adams, this podcast aims to address the topics of performance and leadership through real life examples. This is Episode 3 of our four-part series on coordinating with precision. In this episode, Kari and Paul provide best practices on how to navigate complaints within an organization. Paul provides an example of a frustrated executive who was expressing major complaints without providing solutions to those complaints. Kari believes that behind every complaint there is a fundamental care that needs to be addressed. Whenever a complaint arises, Kari looks in two areas: standard and care. She talks about the importance of having a shared standard for success and satisfaction. Finally, Kari and Paul highlight the value of questioning and collaborating to create solutions to complaints. For full shownotes: https://grangernetwork.com/16
Released:
Mar 13, 2019
Format:
Podcast episode
Titles in the series (57)
000 Welcome to Leadership Impact: Kari Granger, CEO of the Granger Network, and Paul Adams, CEO of Sound Financial Group explore what is trending in executive coaching. Leadership Impact is about generating new insights and perspectives for recurrent leadership challenges, such as... by Leadership Impact