In this episode, we discuss the importance of creating delegates. Oftentimes, when a manager or CEO delegates a job or activity to an employee, they delegate the action but fail to align with the employee on the common goal they wish to achieve. Observing action and giving context are two critical components in explaining why a particular job or task matters in the big picture. By spending a little extra time observing the situation and helping others observe it the same way, you can successfully create delegates that will be more empowered and effective. Paul and Kari both give firsthand examples of moments where delegating action simply wasn’t enough and explain how those situations could have been handled differently.