Empathy at work can bring great business value and increase our ability to become better leaders. In this episode we speak with Mimi Nicklin is the bestselling author of Softening The Edge, the host of the ‘Empathy for Breakfast’ show (www.empathyforbreakfast.com) and the ‘Secrets of The Gap’ podcast. She is an experienced marketer, communications strategist, and an empathy advocate. She spoke  from her home in Dubai and we discussed the need for empathy at work and how we can start building up this skill. Let's listen. You can find out more about Mimi on her website www.miminicklin.com or  via Instagram For bonus materials of this and other episodes, subscribe via the website https://www.hardcoresoftskillspodcast.com/ Connect with Yadi via LinkedIn at https://www.linkedin.com/in/yadiraycaro/  or email her at yadi@hardcoresoftskillspodcast.com