This season I am officially lunching coaching opportunities for us to work together so you can master skills we discuss here, become a high performer in your career and lead ahigh performing team.  To get the details first of these limited opportunities, go to hardcoresoftskillsppodcast.com and sign up to my newsletter.  If there is a skill I need help with, and I am sure you do to, is how to deal with difficult people. People who either may come at you screaming, or be condescending or whom we may simply be consider plain crazy. Sometimes we may be the crazy person in a situation.  So I had the honor to speak with a psychiatrist about it. Dr Mark Goulston gave critical techniques on how to act during a moment of heated conversation.