Cancellations suck. There's no denying it.
Obviously a member ending their subscription is pretty much the worst case scenario. By nature of the business model it's pretty much the last thing we want to happen, right?
So why would you make it easier for members to leave by giving them the ability to cancel their membership themselves without you being involved or having a chance to talk them round?
In today's episode of The Membership Guys Podcast, I dive into the pros and cons of allowing members to cancel their own subscriptions vs implementing a process that requires them to contact you first if they want to leave.