Cancellations are the one things most membership site owners hate and fear, but are also something we can't avoid - no matter how hard you try to hide the "cancel" button!
Your onboarding, engagement and retention strategies are key to prolonging the member lifecycle - however another key thing to consider is that often your members will have common "drop-off points", where you're most at risk of losing them.
In this episode of The Membership Guys Podcast, I discuss how you can identify your common member drop-off points, and more importantly what you can do to deal with them.