Hillary shares the logic behind “listening tours” and why she intentionally separates her identity from her profession. Leading a team is an art that Hillary has humbly mastered, and you’ll discover it has a lot less to do with what you say and creating the “perfect” plan. Tangible Takeaways:As a leader, you don’t have to be all-knowing- others know you’re not! Embrace a posture of learning instead.Strive to be on the right side versus the popular side. This may require making tough decisions that many don’t have the courage to make.No response, is still a response.“As a leader, you’re not there to manage people. You manage things and systems and processes in order to lead and guide people to create more leaders”When leading a new team, conduct “listening tours” before implementing your plans. Truly listen, and you may find you saved yourself from potential disasters and in the end strengthened the team.Set the rules of the team right away. What are the non-negotiables? What are the negotiables? Let this be a collaborative endeavor.  About Hillary:With more than 15 years as a learning leader, Hillary brings a successful track record of executive leadership and strategy in the areas of professional development, training and onboarding, continuing education, and quality. She has previously excelled in roles in public education as well as for-profit and not-for-profit healthcare companies – in both the clinical and revenue cycle settings.Hillary currently serves as Vice President, Chief Learning Officer for Penn State Health. Hillary has held leadership positions at OhioHealth, Medical University of South Carolina, HCA Healthcare, and Parallon. She began her education career as a special education teacher with a focus in multi-handicap, learning disabilities, and reading intervention. Connect with Hillary:LinkedIn: https://www.linkedin.com/in/hillary-m-75997336/ About me:Karen Laos is a keynote speaker and leadership coach equipping women to stand out with unshakable confidence. She specializes in communication: executive presence and compelling messages. Karen champions female business leaders to own their value and find their voice so they can be seen and heard. She also works with teams to create cultures of trust and function at their best.Karen has coached leaders at Facebook, Google, Netflix, Uber, Sephora, Sony, Microsoft, Fidelity, Charles Schwab, Trip Advisor, Bacardi, Levi, and more. Karen’s style is fun, encouraging and results-oriented. She immediately moves past the “fluff” and gets straight to the issue (just ask her clients). Connect with me:Website: https://www.karenlaos.com/Instagram: https://www.instagram.com/karenlaosofficial Facebook: Ignite Your Confidence with Karen Laos: https://www.facebook.com/groups/karenlaosconsultingLinkedIn: https://www.linkedin.com/in/karenlaos/Clubhouse: @karenlaosEpisodes also available on YouTube:https://www.youtube.com/channel/UCEwQoTGdJX5eME0ccBKiKng/videosMy book “Trust Your Own Voice”: https://karenlaos.com/book/