27 min listen
Intercom’s Product Principles: building solutions that fit the bill
FromThe Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom’s Product Principles: building solutions that fit the bill
FromThe Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
ratings:
Length:
15 minutes
Released:
Dec 1, 2022
Format:
Podcast episode
Description
We continue our ongoing series on the product principles that shape what we build and how we build it. On this episode we're joined by Intercom Product Designer, Eugenia Ortiz who explains why designers should take ownership of what they ship and Director of Product Management Stephen Forbes talking about how spending a large chunk of time prioritizing and defining a problem before moving on to building a solution ensures that it properly reflects and addresses customers’ needs.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Released:
Dec 1, 2022
Format:
Podcast episode
Titles in the series (100)
Ann Handley, Chief Content Marketing Officer at MarketingProfs by The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom