Instituting a practice around exercising... oh, and outlining the Customer Success Management profession with Janine Sneed, VP Customer Success, IBM. Show Notes 01:12 The exercise formula 04:42 Janine's career ladder 08:50 What is Customer Success Management (CSM) 13:30 The CSM practice 19:40 Creating is easy, scaling is hard 24:02 It's hard to say NO. Being intentional. 28:08 Product deployment by definition 32:38 The hiring process and team makeup 42:01 Dissecting churn Find Janine: linkedin.com/in/janine-sneed-1aa2696 Website: janinesneed.substack.com Want to be featured as a guest on Making Data Simple? Reach out to us at [almartintalksdata@gmail.com] and tell us why you should be next. Abstract Making Data Simple Podcast is hosted by Al Martin, WW VP Account Technical Leader IBM Technology Sales, where we explore trending technologies, business innovation, and leadership ... while keeping it simple & fun.