1 min listen
How Did HELP SCOUT Build Customer Support's Most Refreshing Brand? ["Exceptions" Ep.4]
How Did HELP SCOUT Build Customer Support's Most Refreshing Brand? ["Exceptions" Ep.4]
ratings:
Length:
44 minutes
Released:
Oct 30, 2018
Format:
Podcast episode
Description
In Episode 4 of my docuseries with brand partner Drift, I continue to explore why the world's best B2B companies are betting big on brand.
Today we go inside Help Scout an talk to CEO/cofounder Nick Francis, head of support Abigail Phillips, and an actual Help Scout customer. Plus, we hear from some of their employee's plants.
MORE GOOD STUFF:
My book, Break the Wheel, is now available on Amazon in print, ebook, and audio formats: https://www.amazon.com/Break-Wheel-Question-Practices-Intuition/dp/1544501056/
You can also get one new story each each week about thinking for yourself when surrounded by conventional thinking: bit.ly/DamnTheBestPractices
Today we go inside Help Scout an talk to CEO/cofounder Nick Francis, head of support Abigail Phillips, and an actual Help Scout customer. Plus, we hear from some of their employee's plants.
MORE GOOD STUFF:
My book, Break the Wheel, is now available on Amazon in print, ebook, and audio formats: https://www.amazon.com/Break-Wheel-Question-Practices-Intuition/dp/1544501056/
You can also get one new story each each week about thinking for yourself when surrounded by conventional thinking: bit.ly/DamnTheBestPractices
Released:
Oct 30, 2018
Format:
Podcast episode
Titles in the series (100)
Unthinkable Mic Check: See you soon! Be sure to subscribe at [Unthinkable.fm](http://Unthinkable.fm) to get episodes as soon as they launch, plus other exclusive content, goodies, and behind-the-scenes. Twitter: [@UnthinkableFM](http://twitter.com/UnthinkableFM) [@JayAcunzo](http://twitter.comJayAcunzo) by Unthinkable with Jay Acunzo