01:44 – Michael introduces today’s guest, Susan Drumm who speaks to the origin story of her organization Meritage Leadership Development09:20 – Michael and Susan reflect on the impact of the ongoing coronavirus pandemic 12:47 – Building resilience in the face of adversity, stress and anxiety 25:33 – The importance of effective delegation and the OURS system29:30 – Susan speaks to the many assessment tools that she utilizes in her work with leaders 33:37 – Michael and Susan speak to their unique experiences as growth and leadership coaches 38:34 – Where listeners can follow Susan 40:00 – Michael thanks Susan for joining the show and where listeners can find his Functional Team Scorecard TWEETABLE QUOTES“I would say it’s more critical than ever that leaders spend time engaging with their team in this [remote] format because people feel isolated.” (10:11)“What I was curious about is what makes some leaders able to handle stressful situations more gracefully while others just get their buttons pushed and become reactive or lash out. And, is it innate? Can it be learned and, if so, how?” (15:58)“I recently heard a statistic that the average life expectancy for a police officer after they retire is ten years. Think about that. Because of the wear and tear from such high stress situations that they’ve had to deal with, the toll that’s taken on their bodies without the ability to build the resilience, can really make a difference.” (23:15)“The way you think drives your actions.” (26:50)RESOURCE LINKSMichael’s LinkedInMichael’s WebsiteThe Functional Team ScorecardSusan’s LinkedInMeritage Website