Bulletproof Dental Practice Podcast Episode 14 Host: Dr. Peter Boulden / Atlanta Dental Spa Guest: Charissa Wood / Atlanta Dental Spa  Key Takeaways: Create an appointment flow that will ensure consistency Consistency is one of the biggest reasons for her success Give customized care to every patient Find the balance between consistency and tailored care Educate patients about the process and the value you offer Be aware of your patient's situation and empathize where they are Be open to change - either new technology or new processes Assess your hygiene department and be willing to make changes if you're not happy with its production Fuel the fire by exposing your hygienist to further learning Create a plan together with your hygienist and be collaborative Hygiene can be a standalone income source and not just a "loss leader" / necessity In every hygiene step you do, help the patient understand where they are so they can make the best decisions for themselves Tweetables: "We're not there to fix teeth. We're there to help people." - Charissa Wood