Please Rate this Podcast!   This week on A Tale of Two Hygienists TIPisode we are joined by Hayley Buckner, RDH who is the e-Preventive Care Consultant Supervisor for Elevate Oral Care. This week Hayley talks to us about how to encourage our patients and help them change their behavior in the interest of oral health by finding out what motivates each individual via patient centered communication.    Episode Highlights   Patient Centered Communication Caries Risk Assessment Questionnaire  Reflective Listening Change Talk  Goals and Establishing an Oral Care Plan In Office and At Home Strategies through Elevate Oral Care  Follow Up Resources Available    Quotes   “Have you noticed if someone tells you to do something it is less effective than If you decide to do it on your own?”   “If we work together with the patient to uncover their needs and values we can help assist them, rather than pushing them to do something”    “…It is entirely preventable, this is important for the patients to know”   “These reflections are validating”   “Reflective listening is the single most important skill when it comes to fostering change in others”    “More change talk means an increased likelihood of change”    “Patients are must more effective when they choose their goal”    Links   Patient Centered Communication Video Series: http://www.elevateoralcare.com/elevatingcare   Elevate Oral Care Website: http://www.elevateoralcare.com   Elevate Oral Care Facebook: https://www.facebook.com/elevateoralcare    Elevate Oral Care Instagram: https://www.instagram.com/elevate_oral_care/    More TIPisodes: https://www.ataleoftwohygienists.com/tipisodes/    AToTH Website: https://www.ataleoftwohygienists.com