Episode 49:  THE Leadership Japan Series: How to Work on Your Business Not Just in Your Business
Intro:  Greg:  Konnichiwa and welcome to Episode 49 of THE Leadership Japan podcast.  I’m your host in Tokyo, Dr. Greg Story, president of Dale Carnegie Training Japan and much more importantly you are a student of leadership, highly motivated to be the best in your business field.  If you would like your own access to 102 years of the accumulated wisdom of Dale Carnegie training through free white-papers, guidebooks, reports, training videos, blogs, course  information plus much more, then go to japan.dalecarnegie.com.  Today we are going to hear a presentation on how to work on your business, not just in your business. 
Greg:  My name is Greg Story. I’m the president of Dale Carnegie Training Japan and I’ll be presenting on how to work on your business, not just in your business, today.  I’m very impressed that so many of you will come so early in the morning to hear about this.  But it tells me that like me, we find that we are not getting enough of the quality work done that we need to get done.  We tend to find our days are being taken up by rather detail oriented work.  And if we can get more of that high quality work done, we’ll have a much more productive business. 
I’ll start and talk a little bit about Dale Carnegie. The book on the left there was the original book which was published in 1937 and then a Japanese version in 1938, which they re-released for the hundredth anniversary.  We have got some copies of that.  The book on the right is an updated version of Dale Carnegie’s original book which has become one of the icon books of business.  People in Japan say to me, for management theory - Peter Drucker.  For human relations and people skills - Dale Carnegie.  The Japanese version has just been released too, “Hito wo Ugokasu II” just came out and that sold incredibly 9 million copies in Japan.  That’s a really large number and consistently comes up in the top ten of business books being sold, non-fiction business books being sold.  And that’s because I think the ideas that Dale Carnegie came up with a long time ago are rather universal and they are timeless.  We constantly need to know these things. 
Ninety percent of the Fortune 500 companies are our clients.  And in the Fortune 500 there are around about 64 Japanese companies listed, of which I discovered half of them are our direct clients.  So we are doing very well on both scales.  We now cover 91 countries around the world.  This is a very big help to clients who have multi-country businesses.  They can develop something in one country and take it to the whole world.  At the moment we are doing a project for a Danish company that’s in 34 countries around the world.  We are doing tranche number threenow.  For Japanese companies too, we are taking them into the world with their foreign entities and training the people there as well.  Which has proven very effective.  We teach in over 30 languages and we see that we celebrate our 50th year here in Japan, this year.  Which again is, most people know the name of Dale Carnegie but they don’t realize that we’ve been here since 1963. 
I asked headquarters, back in New York.  I said, you know we constantly do these surveys after the training, and what people think and we send them off to America, and they get checked.  The standard in training must be kept very high.  I said, I always see very high scores.  I wonder what the aggregate, the total of five years of all training would be if I looked for satisfaction rates? So I said ok, give me five years, everything.  All trainers, all courses, all modules, the works. Put it all in a big bucket and tell me what the satisfaction rate is.  And this is what came back, 97.7%.  So that tells me that the quality that we try to maintain and the standards we have, we’re ISO9001 certified, we’re the only international training company to have that.  We’re the oldest training company