GUEST: Gina Knepp, former Animal Care Services Manager for Sacramento’s Front Street Animal Shelter. She is now the National Shelter Engagement Director at Michelson Found Animals Foundation. MAIN QUESTIONS: How do we survive the haters and who can we turn to for help? LINKS:  Michelson Found Animals Front Street Shelter in Sacramento, California (Facebook) Leadership recommendation: "The Charisma Myth: How Anyone Can Master the Art and Science of Personal Magnetism" by Olivia Fox Cabane (book) (audio version)