Guest: Gina Knepp, former Animal Care Services Manager for Sacramento’s Front Street Animal Shelter. She is now the National Shelter Engagement Director at Michelson Found Animals Foundation Main question: “I’ve struggled to get shelter staff to not be judgmental with people when they’re surrendering a pet or returning an adopted animal. How can I convince them this is essential? How do you get an organization out of this culture?” Links: * Michelson Found Animals * Front Street Animal Shelter - City of Sacramento * Mark's recommendation: "Atomic Habits" by James Clear  * James Clear website, where you can download a free chapter of "Atomic Habits" * Comment on the podcast's Facebook page Recorded pre-COVID.