Brian Adams got into QA by way of customer service, and has developed his testing skills, user empathy, and teamwork to become a top professional. We talk about best practices for performing quality assurance, QA in an agile lifecycle, and making the most out of distributed teams. Brian is also a veteran of multiple marathons (the running kind) so we talk about his rituals and routines.   The combined BA/QA role:  https://www.emids.com/defining-the-baqa-role/  Microsoft OneDrive is taking over DropBox and GDrive:  https://onedrive.live.com/about/en-us/  Learning from your coworkers:  https://idealistcareers.org/learn-from-coworkers/  MapMyRun:  https://www.mapmyrun.com/   Bowling in Tewksbury:  https://wamesitlanes.com/