Shipping issues are almost inevitable in an online business, so how do you deal with them when they arise and how do you make sure you are protect from a potential scammer who is just wanting something for free? In this episode, we’ll talk about: Big reason why policies are so important and how you can protect yourself through your policies Why you should NEVER guarantee that your item will arrive by a certain time - you can only guarantee your side of the transaction…you don’t have control over the postal service. What are some common shipping issues an Etsy seller encounters, and how to handle each of them in a professional manner What to do when: Package is lost Package says it was delivered but customer says it wasn’t Package is delivered but is has been damaged or destroyed in transit Your responsibilities as a seller and business owner - when do you need to refund, when are you ok NOT to refund When to refund or replace and when you should push back - and what kind of proof you need from your buyer Filing for refunds when a package has been lost or damaged When shipping insurance makes sense and how to figure out if it is something you should be purchasing with your packages Dealing with bad review - sometimes people are going to be upset about the transaction even though there is nothing you could have changed…so how do you deal with it when it comes? Key Links: Facebook group for ongoing support and community Ultimate Etsy Starter Kit for getting started as an Etsy shop owner