32 min listen
Automating the Ultimate Customer Service Experience
Automating the Ultimate Customer Service Experience
ratings:
Length:
46 minutes
Released:
Feb 6, 2018
Format:
Podcast episode
Description
As you grow your business, you'll soon need to start delegating things. First is usually fulfillment, and soon after is customer support.
So how do you get customer support off of your plate while providing an amazing experience for your customers?
The answer might be automation.
I first met today's guest while speaking at the Day With Shopify tour, and immediately knew that he'd made something special.
Romain Lapeyre joins us today to discuss customer support automation. After all, he cofounded a customer support automation platform, raised $1.5 million, and niched down on Shopify in the process. Their product, Gorgias, helps Shopify merchants manage all their support requests in one place, and automatically respond to common questions.
You'll Learn
Why is customer support important?
How can you automate customer service right now?
How do you automate it without angering customers?
Should merchants try to automate all of their support? Where is the limit?
Tune in for more details!
Resources
Gorgias.io
Gorgias in the Shopify App Store
Share your thoughts
Ask a question in The Unofficial Shopify Podcast Facebook Group
Share this show on Twitter or Facebook.
Never miss an episode
Subscribe on iTunes
Join Kurt's newsletter
Help the show
Leave an honest review on iTunes. Your ratings & reviews help, and I read each one.
Subscribe on iTunes
What's Kurt up to?
See our recent work at Ethercycle
Take a ride with Kurt on YouTube
Read a free sample chapter of Kurt's book Ecommerce Bootcamp, absolutely free. Tell me where to send your sample at ecommerce-bootcamp.com
So how do you get customer support off of your plate while providing an amazing experience for your customers?
The answer might be automation.
I first met today's guest while speaking at the Day With Shopify tour, and immediately knew that he'd made something special.
Romain Lapeyre joins us today to discuss customer support automation. After all, he cofounded a customer support automation platform, raised $1.5 million, and niched down on Shopify in the process. Their product, Gorgias, helps Shopify merchants manage all their support requests in one place, and automatically respond to common questions.
You'll Learn
Why is customer support important?
How can you automate customer service right now?
How do you automate it without angering customers?
Should merchants try to automate all of their support? Where is the limit?
Tune in for more details!
Resources
Gorgias.io
Gorgias in the Shopify App Store
Share your thoughts
Ask a question in The Unofficial Shopify Podcast Facebook Group
Share this show on Twitter or Facebook.
Never miss an episode
Subscribe on iTunes
Join Kurt's newsletter
Help the show
Leave an honest review on iTunes. Your ratings & reviews help, and I read each one.
Subscribe on iTunes
What's Kurt up to?
See our recent work at Ethercycle
Take a ride with Kurt on YouTube
Read a free sample chapter of Kurt's book Ecommerce Bootcamp, absolutely free. Tell me where to send your sample at ecommerce-bootcamp.com
Released:
Feb 6, 2018
Format:
Podcast episode
Titles in the series (100)
Make Stuff Happen: The Power of Side Projects: What's wrong with a lifestyle business anyway? Shopify Designer Advocate Keir Whitaker talks to us about side projects, and why you shouldn't dismiss businesses that pay their way but aren't built to flip. (Oh! And check out Kurt's new website --> http://kurtelster.com/ and while you're there, join the Insider's List, we've got some exciting things coming up you won't want to miss.) by The Unofficial Shopify Podcast: Entrepreneur Tales