56 min listen
The Hard ROI of Customer Experience
ratings:
Length:
50 minutes
Released:
Oct 17, 2018
Format:
Podcast episode
Description
Guest 1: Sherif Mityas Title: Chief Experience Officer, TGI FRIDAYS Customer Experience (CX) is key to an organization’s success. It is all the rave today and organizations are reporting that they are heavily focusing on and investing in it. How are the results? Are these investments paying off in form of hard ROI or offering feel good soft ROI? Does CX have the potential to be a profit center?
Released:
Oct 17, 2018
Format:
Podcast episode
Titles in the series (100)
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