57 min listen
The Service Resolution Management (SRM) Wave
The Service Resolution Management (SRM) Wave
ratings:
Length:
59 minutes
Released:
Oct 8, 2004
Format:
Podcast episode
Description
The service resolution management (SRM) wave is all about giving better serve customers. How different is it from CRM? What new opportunities and challenges does it bring for software vendors and end customers?
Released:
Oct 8, 2004
Format:
Podcast episode
Titles in the series (100)
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