It might be overused and hard to imagine if you've never experienced it at a high level, but it all come down to leadership. That's the only thing capable of driving any lasting evolution inside a company. Especially one as ridge and by the book as an insurance company. Until that's solved, it's hard for anything else to consistently move in the right direction. That's exactly what Pat Macellaro, President of Encompass Insurance, wants to accomplish for the company. He's looking to do that by building a foundation for growth. He's building that foundation by having the right people, putting them in position to succeed and controlling their overall rate stability. Those are just a handful of things Ryan talks with him about as they walk down the path of where the carrier is today and where they want to be in the future. Connect With Pat: Encompass LinkedIn P.S. There's lots of growth happening inside the Agency Nation newsletter.