31 Days to Being Customer Focused

By Larry Winget

Jump start each day with the straight talk and practical wisdom of Larry Winget!

In such fast-changing, and often confusing times, America needs a straight-talk dose of Larry Winget reality more than ever.  Known as the Pitbull of Personal Development, and New York Times bestselling author, 31-Days To Being Customer Focused is Larry Winget’s "tell it like it is" version of the "thought of the day" calendar; the ultimate wake-up call for anyone who's looking for a lifeline and true empowerment. Designed to give you a condensed dose of Larry's wisdom, and an action-steps you can take today, this booklet is packed with memorable gems, such as:

• How to create new customers
• How to be empathetic, reliable and flexible with your customers.
• How to be solution-focused with your customers.
• Why you should always tell the truth to your customers.
• Five words to success with your customers
• And more!

• Language: English
• Publisher: G&D Media
• Release date: Apr 30, 2024
• ISBN: 9781722528256

Larry Winget

Larry Winget is a professional motivational speaker, bestselling author, television personality and social commentator.

Book preview

Day One

What It Means

To be customer focused is to put the customer first at all times. It means that you have to look at what you do and how you do it through the eyes of your customer. You have to focus all of your efforts of satisfying the customer through your products and services and how you offer those products and services.

Each individual and each job function, even entire departments and companies, must move forward to serving the customer in every way. You must serve through your sales efforts, through your customer service efforts, through your collection efforts, leadership and advertising. Customer service is no longer a department. Each person must take responsibility. When the entire organization is focused on better serving the customer, then the entire organization will be rewarded by receiving the business of the customer.

The principles of being customer focused will work equally as well for your internal customers, too. You have to serve co-workers and other departments in the same ways you would serve a customer on the outside.

Day Two

The Three Reasons Every Person Should Go to Work Every Day

These three reasons will give you a simple set of priorities for you and your organization. They are:

To keep existing customers

To create new customers

To make yourself and your organization the kind that people want to do business with

Look at everything you do and make sure that your activities fall into one or more of these priorities.

You’ll find this to be a great decision-making tool as well as an effective time management tool. When it comes down to doing either A or B or spending your time doing this or that, then look at the list. If it accomplishes one of these things, then