Beyond Words: The Art of Capturing and Utilizing Tacit Knowledge: 1

By Sarah W Muriithi

Beyond Words: The Art of Capturing and Utilizing Tacit Knowledge is a comprehensive guide to understanding and leveraging the often-overlooked power of tacit knowledge. This book, written by a leading expert in knowledge management, explores the importance of capturing and utilizing tacit knowledge in organizations of all sizes and industries.

The book provides a deep dive into the nature of tacit knowledge, outlining the characteristics that differentiate it from explicit knowledge and the ways in which it can be harnessed to drive organizational success. With real-life examples, the author explains various strategies, tools, and techniques for capturing, storing, and sharing tacit knowledge, as well as ways to overcome barriers to its effective management.

Beyond Words emphasizes the importance of a knowledge-sharing culture in any organization, and provides case studies of successful organizations that have successfully integrated tacit knowledge into their knowledge management strategies. The book also addresses ethical considerations and offers practical tips for ensuring the ethical collection and use of tacit knowledge while protecting employee privacy.

This book is a must-read for anyone interested in improving their organization's knowledge management practices and harnessing the power of tacit knowledge to drive innovation, productivity, and success.

• Language: English
• Publisher: SARAH WAKUTHII MURIITHI
• Release date: Apr 5, 2023
• ISBN: 9798201914608

Book preview

Preface

In today's rapidly changing and competitive business environment, organizations need to stay ahead of the curve to survive and thrive. One of the key drivers of success is knowledge - both explicit and tacit. While explicit knowledge can be easily documented, tacit knowledge is often difficult to capture and utilize effectively.

This book, Beyond Words: The Art of Capturing and Utilizing Tacit Knowledge, written by one author, explores the concept of tacit knowledge and its importance in organizational success. The book provides insights and practical strategies for capturing, managing, and utilizing tacit knowledge in organizations of all sizes and industries.

Drawing on real-life examples from various organizations, the book highlights the economic value of tacit knowledge and its impact on innovation, productivity, and competitive advantage. It also discusses the ethical considerations involved in tacit knowledge management, including protecting employee privacy while still sharing valuable knowledge.

The book explores various tools, techniques, and strategies for capturing and organizing tacit knowledge, as well as for sharing it within organizations. It also discusses the role of organizational culture in the creation and sharing of tacit knowledge and provides case studies of organizations with successful knowledge-sharing cultures.

In conclusion, this book is a comprehensive guide for organizations seeking to harness the power of tacit knowledge. It provides a roadmap for successfully capturing, managing, and utilizing tacit knowledge to achieve organizational goals and stay ahead in today's dynamic business environment.

Table of Contents

Preface

Introduction:

Background and current state of tacit knowledge in modern organizations

Importance of tacit knowledge in modern organizations

Overview of the book

Chapter 1: Understanding Tacit Knowledge

Definition and characteristics of tacit knowledge

Examples of tacit knowledge in various fields

1. Medicine:

2. Sports:

3. Manufacturing:

4. Education:

5. Law enforcement:

6. Art:

7. Technology:

The importance of tacit knowledge in the digital age

1. Technology development:

2. Cybersecurity:

3. Customer service:

4. Data analysis:

5. Leadership:

Chapter 2: Capturing Tacit Knowledge

Strategies for identifying and capturing tacit knowledge

1. Shadowing and Mentoring:

2. Knowledge Mapping:

3. After-Action Reviews:

4. Communities of Practice:

5. Storytelling:

Techniques for eliciting tacit knowledge from employees

2. Interviews and Focus Groups:

3. Observations:

4. Knowledge Cafés:

5. Storytelling:

6. Communities of Practice:

Tools and techniques for capturing tacit knowledge

Chapter 3: Storing and Organizing Tacit Knowledge

Methods for storing and organizing tacit knowledge

1. Storytelling and narratives:

2. Knowledge maps:

3. Communities of practice (CoPs):

4. After-action reviews:

5. Expert interviews:

6. Expertise locators:

7. Knowledge repositories:

Advantages and disadvantages of different storage methods

Using taxonomies and ontologies to organize tacit knowledge

Chapter 4: Sharing and Utilizing Tacit Knowledge

Strategies for sharing tacit knowledge within an organization

Tools and technologies for sharing tacit knowledge

1. Social Media Platforms:

2. Video Conferencing Tools:

3. Knowledge Management Systems:

4. Wikis:

5. E-Learning Platforms:

6. Discussion Forums:

7. Mobile Apps:

Some real-life examples of these tools and technologies in action

Overcoming barriers to sharing tacit knowledge

1. Foster a culture of openness and trust:

2. Provide incentives for knowledge sharing:

3. Provide training and support:

4. Address cultural and language barriers:

5. Use technology to facilitate knowledge sharing:

Chapter 5: Tacit Knowledge and Organizational Culture

The role of organizational culture in the creation and sharing of tacit knowledge

Strategies for fostering a culture of knowledge sharing

Case studies of organizations with successful knowledge-sharing cultures

1. Google:

2. General Electric (GE):

3. Toyota:

4. Microsoft:

5. Procter & Gamble (P&G):

6. IBM:

Chapter 6: The Business Case for Tacit Knowledge

The Economic Value of Tacit Knowledge

Strategies for Leveraging Tacit Knowledge

Case Studies of Organizations that have Successfully Utilized Tacit Knowledge

Chapter 7: Ethical Considerations in Tacit Knowledge Management

Ensuring the ethical collection and use of tacit knowledge

Protecting employee privacy while still sharing valuable knowledge

Case studies of organizations that have successfully balanced ethical considerations and knowledge management

Case Study 1: Google's Approach to Privacy and Knowledge Management

Case Study 2: IBM's Knowledge Management and Ethics Program

Case Study 3: Procter & Gamble's Connect and Develop Program

Case Study 4: Johnson & Johnson's Credo policy

Conclusion:

• Summary of key points

• The future of tacit knowledge management

• Call to action for organizations to embrace tacit knowledge and integrate it into their knowledge management strategies

Appendix

Keywords

Beyond Words: The Art of Capturing and Utilizing Tacit Knowledge

Introduction:

• Importance of tacit knowledge in modern organizations

• Overview of the book

Background and current state of tacit knowledge in modern organizations

Tacit knowledge refers to the knowledge and skills that are not easily transferable through language and communication.