Practice Questions For Salesforce Administrator Certification Cased Based – Latest Edition

By Exam OG

The 'Practice Questions for Salesforce Administrator Certification - Case Based - Latest Edition' is a comprehensive guidebook that is designed to help you prepare for the Salesforce Administrator certification exam. The book is written in a clear and concise manner and is filled with practice questions and case studies that will help you to understand the concepts of Salesforce administration.

The book is divided into different sections covering all the key topics of the Salesforce Administrator certification exam. Each section starts with an introduction to the topic and is followed by a series of practice questions that are based on real-world scenarios. The questions are designed to test your knowledge of the topic and to help you identify areas where you may need to focus your studies.

The case studies included in the book are based on real-world scenarios and are designed to help you understand how to apply the concepts of Salesforce administration in a practical setting. The case studies cover different industries and business processes, allowing you to gain a broad understanding of how Salesforce can be used to support different types of organizations.

The book also includes detailed explanations of the answers to each practice question, helping you to understand the reasoning behind each answer. This is particularly useful when you are struggling to understand a concept or need further clarification on a particular topic.

Whether you are a beginner looking to start your journey towards Salesforce Administrator certification, or an experienced Salesforce professional looking to brush up on your knowledge, this book is an essential resource for anyone looking to pass the Salesforce Administrator certification exam. With its comprehensive coverage of all the key topics, practice questions, and case studies, this book is sure to help you succeed in your certification journey.

• Language: English
• Publisher: Exam OG
• Release date: Mar 7, 2023
• ISBN: 9798215170236

Book preview

Certificate Introduction:

Welcome to the latest edition of Practice Questions for Salesforce Administrator Certification - Case Based. This book has been designed to help you prepare for the Salesforce Administrator Certification exam, which is a highly sought-after certification for professionals looking to demonstrate their expertise in managing Salesforce applications.

This book features a comprehensive collection of practice questions, based on real-world scenarios, to help you develop the skills and knowledge required to pass the Salesforce Administrator Certification exam. Each question is carefully crafted to test your understanding of key concepts and best practices in Salesforce administration, ensuring that you are well-prepared for the certification exam.

Our team of experienced Salesforce experts has designed this book to provide you with a comprehensive understanding of Salesforce administration concepts and techniques. The latest edition of this book has been updated to include the most up-to-date information on the Salesforce platform and includes the latest changes to the Salesforce Administrator Certification exam.

Whether you are new to Salesforce administration or are looking to enhance your skills and knowledge, Practice Questions for Salesforce Administrator Certification - Case Based is the perfect resource for you. We hope that this book will help you achieve your career goals and succeed in the Salesforce ecosystem.

PRACTICE QUESTIONS

Question 1:

In Salesforce, which page contains important details about a company's profile, including its address, phone number, and other critical information?

A) Company Information page

B) User Management page

C) License Assignment page

Explanation:

Answer - A

The Company Information page is the page that contains important details about a company's profile in Salesforce, including its address, phone number, and other critical information. This page is where administrators can customize the default currency for business transactions and the default language for the user interface. Option A is the correct answer.

While licenses are also a critical component of Salesforce administration, assigning licenses to users is done on the User Management page, not the Company Information page. Therefore, option B is incorrect.

Option C is not relevant to the information provided in the original MCQ, as it is not mentioned anywhere that licenses are assigned on a License Assignment page.

Question 2:

A Salesforce Admin needs to identify which users have access to a particular Salesforce object. Which of the following options should the admin use to accomplish this task?

A) Export Wizard

B) Export the audit trail of the setup

C) View the object permissions of each user

D) Export of weekly data from Access

Explanation:

Answer - C

To identify which users have access to a particular Salesforce object, the Salesforce Admin can view the object permissions of each user. This can be done by going to the object's detail page, clicking on the Sharing button, and reviewing the object permissions for each user. Therefore, option C is the correct answer.

Option A, Export Wizard, is not relevant to this task as it is designed to export data from Salesforce, not to review object permissions.

Option B, Export the audit trail of the setup, is also not relevant to this task as it is designed to track changes made to settings, not to review object permissions.

Option D, Export of weekly data from Access, is not relevant to this task as it is designed to generate backup files of your data, not to review object permissions.

Question 3:

In Salesforce, the administrator at Universal Container needs to provide access to a specific app for a group of users. Which of the following options should the administrator use to accomplish this task?

A) Create a new profile for the users

B) Assign permission sets to the users

C) Use the hierarchy of roles to grant access

D) Assign the app to each user individually

Explanation:

Answer - B

To provide access to a specific app for a group of users in Salesforce, the administrator can assign permission sets to the users. Permission sets are collections of settings and permissions that grant users access to various tools and features without modifying their profiles. Therefore, option B is the correct answer.

Option A, creating a new profile for the users, is not the best way to provide access to a specific app as profiles are used to determine what a user can accomplish, not to assign app access.

Option C, using the hierarchy of roles to grant access, is incorrect because roles determine the level of access a person has to Salesforce data, not to a specific app.

Option D, assigning the app to each user individually, is not an efficient way to provide access to a specific app for a group of users as it can be time-consuming and difficult to manage for larger groups.

Question 4:

A Salesforce Admin has been tasked with creating a new custom object in Salesforce to track customer feedback. Which of the following options should the admin consider when creating the custom object?

A) Object name, field data types, and validation rules

B) Object name, number of users, and workflows

C) Object name, page layouts, and reports

D) Object name, Apex code, and user permissions

Explanation:

Answer - A

When creating a new custom object in Salesforce to track customer feedback, the Salesforce Admin should consider options such as object name, field data types, and validation rules. These options are crucial in ensuring that the custom object meets the business requirements and tracks customer feedback effectively. Therefore, option A is the correct answer.

Option B, number of users and workflows, is not relevant to creating a custom object as they are not directly related to the object's creation.

Option C, page layouts and reports, are also not essential to creating a custom object as they come into play once the object has been created, and data has been added.

Option D, Apex code and user permissions, are not essential to creating a custom object, as Apex code is not required for a custom object, and user permissions are determined separately from the object creation process.

Question 5:

A support team at a software company wants to ensure that critical cases are addressed in a timely manner. Which of the following options should the Salesforce Admin consider to automate this process?

A) Create an auto-response rule to send an email response to every case submission

B) Create a new case status for critical cases and manually assign them to specific agents

C) Create escalation rules to automatically escalate cases that fit certain parameters

D) Use process builder to manually escalate critical cases to higher-level managers

Explanation:

Answer - C

To automate the process of addressing critical cases in a timely manner, the Salesforce Admin should consider creating escalation rules. These rules automatically kick in when a case fits specific parameters and escalate it to the appropriate level to ensure it resolved quickly. Therefore, option C is the correct answer.

Option A, creating an auto-response rule to send an email response to every case submission, is not relevant to the task of ensuring timely resolution of critical cases, as it only sends an email response and does not address the issue.

Option B, creating a new case status for critical cases and manually assigning them to specific agents, is not an efficient way to manage critical cases as it can be time-consuming and difficult to manage, especially for larger support teams.

Option D, using process builder to manually escalate critical cases to higher-level managers, is not an automated solution and requires manual intervention, which can be a bottleneck in the case resolution process.

Question 6:

A sales manager is creating a new sales process in Salesforce for their team. They want to add custom fields to the opportunity object to track additional information about each deal. What should the sales manager consider when adding custom fields to the opportunity object?

A) The maximum number of custom fields that can be added to each object

B) The maximum number of custom fields that can be added to each tab

C) The maximum number of custom fields that can be added to each record

D) The maximum number of custom fields that can be added to each page layout

Explanation:

Answer - A

When adding custom fields to the opportunity object in Salesforce, the sales manager should consider the maximum number of custom fields that can be added to each object, which is 800. This ensures that they don't exceed the limit and can add fields that are most relevant to their sales process. Therefore, option A is the correct answer.

Option B, the maximum number of custom fields that can be added to each tab, is not relevant to adding custom fields to the opportunity object, as tabs are simply a way of organizing data in Salesforce.

Option C, the maximum number of custom fields that can be added to each record, is not relevant to adding custom fields to the opportunity object, as each record can contain multiple fields and the limit is based on the object.

Option D, the maximum number of custom fields that can be added to each page layout, is also not relevant to adding custom fields to the opportunity object, as page layouts determine how the fields are displayed, but not the number of fields that can be added.

Question 7:

A Salesforce Admin is tasked with deploying a new custom app to their organization's production environment. Where can the admin find the deployment settings and track the progress of the deployment?

A) Under the 'Security' menu item

B) Under the 'Apps' menu item

C) Under the 'Reports' menu item

D) Under the 'Administrative' menu item

Explanation:

Answer