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    Human Relations Protocol
    Human Relations Protocol
    Human Relations Protocol
    Ebook101 pages31 minutes

    Human Relations Protocol

    By Susan Louise Peterson

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    About this ebook

    Human Relations Protocol is a practical guide that investigates the choices and consequences that professionals make as they communicate in the workplace. There are real life examples of these choices that many professionals have experienced. Author- Susan Louise Peterson examines how the conse

    LanguageEnglish
    PublisherSusan Louise Peterson
    Release dateOct 28, 2015
    ISBN9780996800839
    Human Relations Protocol

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      Book preview

      Human Relations Protocol - Susan Louise Peterson

      INTRODUCTION

      The thing I love most about the human relations world is that it takes a very multidisciplinary approach to life. When I think of human relations in the work environment I see the importance of communication exchange, social interaction and a variety of psychological issues related to feelings, attitudes, choices and responses to each other. The area of choice is so important in the work environment because these choices all have consequences that impact the day to day operations and the human relationships the employees are building with one another and with customers. If more emphasis in the work world focused on human relations aspects, professionals would feel more valued and perhaps more willing to seek professional growth and gain fulfillment in their careers. I wrote Human Relations Protocol to emphasize why human relations messages are important and how these principles can make the professional work environment a more positive and enriching place.

      C H A P T E R  1

      THE DEFINITION OF HUMAN RELATIONS PROTOCOL

      DEFINITION

      Human Relations Protocol refers to the manner that professionals behave and the choices that professionals make as they communicate with others in various occupation and social settings.

      THE RATIONALE BEHIND

      HUMAN RELATIONS PROTOCOL

      Human Relations Protocol is concerned with:

      improving the employee-employer relationship

      enhancing customer relations

      increasing business and professional opportunities

      cultivating partnerships and collaborative relationships

      heightening the image of organizations, corporations and businesses

      gaining a personal fulfillment in one’s career or occupation

      HUMAN RELATIONS

      PROTOCOL ISSUES

      Human Relations Protocol involves the following issues:

      how people respond and react toward others

      valuing the time of people in professional settings

      showing respect for others in professional situations

      acknowledging confidential issues in the professional arena

      examining the attitude professionals have toward other people in the workplace

      expressing gratitude to others in the work environment

      closing out and completing projects and tasks started by the professional

      seeking personal growth through professional relationships in the workplace

      CHOICES OF

      HUMAN RELATIONS PROTOCOL

      RESPONSE CHOICES

      TIME CHOICES

      HUMAN RELATIONS CHOICES

      COMPLETION CHOICES

      EXAMPLES OF HUMAN RELATIONS PROTOCOL CHOICES

      RESPONSE CHOICES

      Responding with no response, delayed response, lack of action response, incorrect response, or appropriate response

      TIME CHOICES

      Making informal and formal time choices or casual and urgent time choices

      HUMAN RELATIONS CHOICES

      Responding with confidentiality choices, respect choices, attitude choices or motivation choices

      COMPLETION CHOICES

      Making gratitude choices, closure choices, or personal growth

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