Summary of Axelos Limited's ITIL Foundation

By IRB Media

Get the Summary of Axelos Limited's ITIL Foundation in 20 minutes. Please note: This is a summary & not the original book. Original book introduction: The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

• Language: English
• Publisher: IRB Media
• Release date: Dec 9, 2021
• ISBN: 9781669343363

IRB Media

With IRB books, you can get the key takeaways and analysis of a book in 15 minutes. We read every chapter, identify the key takeaways and analyze them for your convenience.

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Insights on Axelos Limited's ITIL Foundation

Contents

Insights from Chapter 1

Insights from Chapter 2

Insights from Chapter 3

Insights from Chapter 4

Insights from Chapter 5

Insights from Chapter 6

Insights from Chapter 1

#1

The structure and benefits of the ITIL 4 framework are described in ITIL 4’s framework. The ITIL SVS represents how the various components and activities of the organization work together to facilitate value creation through IT-enabled services.

#2

The four dimensions of service management are: 1) service delivery, 2) service operations, 3) service asset management, and 4) service value management.

Insights from Chapter 2

#1

The first step in developing a service strategy is to define what a service is. A service is defined as a set of specialized organizational capabilities for enabling value for customers in the form of services.

#2

The term ‘value’ is used frequently in service management, and it is a key focus of ITIL 4. Value is subjective and can only be created by collaborating with stakeholders across a service’s value chain.

#3

When provisioning services, an organization takes on the role of the service provider. The provider can be external to the consumer’s organization, or they can both be part of the same organization.

#4

When receiving services, an organization takes on the role of the service consumer. In practice, there are more specific roles, such as customers, users, and