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Randy A. Steinberg
Randy A. Steinberg has extensive IT Service Management and operations experience gained from many clients around the world. He authored the ITIL 2011 Service Operation book publish...view moreRandy A. Steinberg has extensive IT Service Management and operations experience gained from many clients around the world. He authored the ITIL 2011 Service Operation book published worldwide. Passionate about game changing management practices within the IT industry, Randy is a hands-on IT Service Management expert helping IT organizations transform their IT infrastructure management strategies and operational practices to meet today’s IT challenges. Randy served in leadership roles across many government, health, financial, manufacturing and consulting firms including a role as Global Head of IT Service Management for a worldwide media company with 176 operating centers around the globe. He implemented solutions for one company that went on to win a Malcolm Baldrige award for their IT service quality. He continually shares his expertise across the global IT community frequently speaking and consulting with many IT technology and business organizations to improve their service delivery and operations management practices.view less
Books by Randy A. Steinberg
Measuring Itsm: Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives Implementing Itsm: From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner Rating: 0 out of 5 stars0 ratingsServicing Itsm: A Handbook of Service Descriptions for It Service Managers and a Means for Building Them Rating: 4 out of 5 stars4/5Organizing Itsm: Transitioning the It Organization from Silos to Services with Practical Organizational Change Rating: 0 out of 5 stars0 ratingsHigh Velocity Itsm: Agile It Service Management for Rapid Change in a World of Devops, Lean It and Cloud Computing Rating: 0 out of 5 stars0 ratingsArchitecting Itsm: A Reference of Configuration Items and Building Blocks for a Comprehensive It Service Management Infrastructure Rating: 0 out of 5 stars0 ratings