Think Excellence: Twenty Guiding Principles for “Multidoor” Sales Management Leaders.

By Michael L. Castelli

Think Excellence is a very useful and informative guide designed to assist multiunit leaders throughout various stages in their career. A simple read, Think Excellence highlights twenty Think Excellence tips that encourage leaders to challenge their current leadership styles and rethink how they approach their business. From people management to defining your differentiators, Think Excellence takes a realistic look at the little things that very often create the biggest issues in your business.

Think Excellence stresses the people side of the business and how developing your team while motivating with substance can deliver long-term profitable results. The author, Michael Castelli, takes a refreshing approach on each issue as he discusses various factors that stifle growth and foster high turnover.

If you are a multiunit executive that is encountering issues such as remaining calm while providing direction, remaining connected with your team, remaining confident during stressful situations, recruiting the right team members, experiencing high turnover, getting consistent results while you are not present, and motivating while providing the proper direction, then Think Excellence is a guide that you should read and keep in your personal growth library. The topics discussed are very relevant and crucial to the success of any multiunit business leader.

• Language: English
• Publisher: Xlibris US
• Release date: Nov 7, 2016
• ISBN: 9781524553722

Michael L. Castelli

Michael Castelli has been in the retailing industry for over thirty-five years. Beginning his retail career at the age of eighteen, Michael worked his way up the corporate ladder from part-time sales associate to senior level executive. His dynamic, passionate, and motivational approach to business has enabled him to deliver consistent profitable sales results for nearly three decades and through varying economic climates from coast to coast. Michael attributes his success to not just simply surrounding himself with top talent but surrounding himself with the right talent! His approach to people management is not only refreshing; it’s inspirational and motivational in nature. Think Excellence is comprised of a simple set of guidelines that will redefine how you look at your business and lead your team. Whether you are a seasoned retail veteran, successful entrepreneur, or an up-and-coming executive, Think Excellence will bring multiunit retail store management to life as it highlights twenty Think Excellence tips that will help you grow, develop, and retain your sales team. Each principle touches on an essential part of business success. Think Excellence is based on a refreshing, common sense approach to management, leadership, and sales team development. In Michael’s own words, “Results are all about the people.”

Book preview

Think Excellence …

Twenty Guiding Principles for Multiple Door

Sales Management Leaders

Copyright © 2016 by Michael L. Castelli. 749916

Library of Congress Control Number:   2016917688

ISBN:   Softcover   978-1-5245-5373-9

   Hardcover   978-1-5245-5374-6

   EBook      978-1-5245-5372-2

All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the copyright owner.

This is a work of fiction. Names, characters, places and incidents either are the product of the author’s imagination or are used fictitiously, and any resemblance to any actual persons, living or dead, events, or locales is entirely coincidental.

Rev. date: 11/22/2016

Xlibris

1-888-795-4274

www.Xlibris.com

To my wife, Laura.

Her courageous battle to fight and defeat breast cancer

has inspired me to fulfill my dreams.

Introduction

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Michael Castelli has been in the retailing industry for over thirty-five years. Beginning his retail career at the age of eighteen, Michael worked his way up the corporate ladder from part-time sales associate to senior level executive. His dynamic, passionate, and motivational approach to business has enabled him to deliver consistent, profitable sales results for nearly three decades and through varying economic climates from coast to coast.

Michael attributes his success to not just simply surrounding himself with top talent, but also to surrounding himself with the right talent! His approach to people management is not only refreshing, it’s also inspirational and motivational in nature.

3.tif

Think Excellence is comprised of a simple set of guidelines that will redefine how you look at your business and lead your team. Whether you are a seasoned retail veteran, successful entrepreneur, or an up-and-coming executive, Think Excellence will bring multiunit retail store management to life as it highlights twenty Think Excellence Tips that will help you grow, develop, and retain your sales team. Each principle touches on an essential part of business success. Think Excellence is based on a refreshing common–sense-approach to management, leadership, and sales team development.

In Michael’s own words …

"Results are all about the people."

4.tif

A simple set of guidelines that will redefine how you look at your business and lead your team.

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• Introduction

✓ "Results—it’s all about the people."

✓ The Three C’s of efficient and effective leadership

✓ Focus on what you can control

✓ Motivate with substance (Motivational Disciplinarian)

✓ Define your differentiators

✓ Define your path to success

✓ House of Cards versus Castle Management

✓ Does your team truly understand their compensation plan?

✓ You don’t have customers; you have guests!

✓ Run your business with your head, your heart, and common sense!

• The Final Word

Preface

Throughout my three decades in retail, I have witnessed many changes in business. Over the years, I’ve worked for many individuals who have displayed quite a few differing leadership styles—some good, some very questionable. Like many of you, my retail career began at a very young age; eighteen, in fact, while attending college. I would often find myself thinking, What would my real job be one