Unavailable
Unavailable
Unavailable
Ebook39 pages24 minutes
Summary: The Nordstrom Way: Review and Analysis of Spector and McCarthy's Book
Rating: 0 out of 5 stars
()
Currently unavailable
Currently unavailable
About this ebook
The must-read summary of Robert Spector and Patrick McCarthy's book: "The Nordstrom Way: Inside America's #1 Customer Service Company".
This complete summary of the ideas from Robert Spector and Patrick McCarthy's book "The Nordstrom Way" explains the philosophy of this company on doing whatever it takes to create a satisfied customer. In their book, the authors demonstrate how Nordstrom organizes and empowers its employees to use their initiative in practice. Thanks to this freedom, employees find innovative and appropriate ways to provide customers with knock-out levels of service. This summary provides the reader with useful knowledge about how to deliver amazing customer service and is a must-read for all leaders who want their company to be successful.
Added-value of this summary:
• Save time
• Understand key concepts
• Expand your knowledge
To learn more, read "The Nordstrom Way" and find out how you can learn from the world's best customer service company and achieve excellence.
This complete summary of the ideas from Robert Spector and Patrick McCarthy's book "The Nordstrom Way" explains the philosophy of this company on doing whatever it takes to create a satisfied customer. In their book, the authors demonstrate how Nordstrom organizes and empowers its employees to use their initiative in practice. Thanks to this freedom, employees find innovative and appropriate ways to provide customers with knock-out levels of service. This summary provides the reader with useful knowledge about how to deliver amazing customer service and is a must-read for all leaders who want their company to be successful.
Added-value of this summary:
• Save time
• Understand key concepts
• Expand your knowledge
To learn more, read "The Nordstrom Way" and find out how you can learn from the world's best customer service company and achieve excellence.
Unavailable
Read more from Business News Publishing
Summary: Goals!: Review and Analysis of Tracy's Book Rating: 0 out of 5 stars0 ratingsSummary: How to Think Like a Millionaire: Review and Analysis of Poissant's Book Rating: 0 out of 5 stars0 ratingsSummary: If You're Not First, You're Last: Review and Analysis of Cardone's Book Rating: 0 out of 5 stars0 ratingsSummary: The Knowing-Doing Gap: Review and Analysis of Pfeffer and Sutton's Book Rating: 0 out of 5 stars0 ratingsSummary: 10 Insider Secrets to Job Hunting Success: Review and Analysis of Bermont's Book Rating: 0 out of 5 stars0 ratingsSummary: The Phoenix Effect: Review and Analysis of Pate and Platt's Book Rating: 0 out of 5 stars0 ratingsSummary: 12: Review and Analysis of Wagner and Harter's Book Rating: 0 out of 5 stars0 ratingsSummary: Warren Buffett Invests Like a Girl: And Why You Should Too: Review and Analysis of Lofton's Book Rating: 0 out of 5 stars0 ratings
Related to Summary
Related ebooks
The Nordstrom Way (Review and Analysis of Spector and McCarthy's Book) Rating: 5 out of 5 stars5/5The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry Rating: 4 out of 5 stars4/5The Human Being’s Guide to Business Growth: A Simple Process For Unleashing The Power of Your People for Growth Rating: 0 out of 5 stars0 ratingsSelling Is Joy Rating: 0 out of 5 stars0 ratingsWork Smarter, Not Harder Rating: 0 out of 5 stars0 ratingsMavericks at Work: Why the Most Original Minds in Business Win Rating: 4 out of 5 stars4/5Beyond The Call: Why Some of Your Team Go the Extra Mile and Others Don't Show Rating: 0 out of 5 stars0 ratingsBest Practices: Building Your Business with Customer-Focused Solut Rating: 3 out of 5 stars3/5Selling the Wheel: Choosing the Best Way to Sell For You, Your Company, and Your Customers Rating: 4 out of 5 stars4/5Tuned In (Review and Analysis of Stull, Meyers and Meerman Scott's Book) Rating: 0 out of 5 stars0 ratingsLand and EXPAND: 6 Simple Strategies To Grow Your Company's Top And Bottom Line Rating: 5 out of 5 stars5/5Summary of Tom McMakin & Doug Fletcher's How Clients Buy Rating: 0 out of 5 stars0 ratingsAmaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet Rating: 4 out of 5 stars4/5Rules to Break and Laws to Follow: How Your Business Can Beat the Crisis of Short-Termism Rating: 3 out of 5 stars3/5Managing Knock Your Socks Off Service Rating: 5 out of 5 stars5/5You Can't Lead with Your Feet on the Desk (Review and Analysis of Fuller's Book) Rating: 0 out of 5 stars0 ratingsIn Search of Excellence: Lessons from America's Best-Run Companies Rating: 4 out of 5 stars4/5The Amazing Mail Order Business and How To Succeed In It Rating: 5 out of 5 stars5/510.4 Interactions: How to Develop a Sales Touch System, Guide the Customer Conversation, and Sell with Credibility in B2B Sales Rating: 0 out of 5 stars0 ratingsStart Your Own Wholesale Distribution Business: Your Step-By-Step Guide to Success Rating: 0 out of 5 stars0 ratingsUpstream Marketing: Unlock Growth Using the Combined Principles of Insight, Identity, and Innovation Rating: 5 out of 5 stars5/5Nimble Leader Volume II: What Do You Stand For? Rating: 0 out of 5 stars0 ratingsThe Ultimate Guide to B2B Sales Prospecting: 4 Steps to Unlock Your Hidden Market Rating: 5 out of 5 stars5/550 Powerful Ideas You Can Use to Keep Your Customers, Third Edition Rating: 0 out of 5 stars0 ratingsWorking PeopleSmart: 6 Strategies for Success Rating: 0 out of 5 stars0 ratingsNimble Leader Volume III: Position Your Business! Rating: 0 out of 5 stars0 ratingsSpontaneous Combustion - Discovering the Customer's Problems, Passions, and Priorities Rating: 0 out of 5 stars0 ratingsHow to Stay Employed in Tough Times: The Insider's Guide to Being #1 in the Workplace Rating: 2 out of 5 stars2/5Summary: The Brand You 50: Review and Analysis of Peters' Book Rating: 0 out of 5 stars0 ratingsBrand Rituals: How Successful Brands Bond With Customers For Life Rating: 0 out of 5 stars0 ratings
Business For You
Set for Life: An All-Out Approach to Early Financial Freedom Rating: 4 out of 5 stars4/5Company Rules: Or Everything I Know About Business I Learned from the CIA Rating: 4 out of 5 stars4/5The Everything Guide To Being A Paralegal: Winning Secrets to a Successful Career! Rating: 5 out of 5 stars5/5Emotional Intelligence: Exploring the Most Powerful Intelligence Ever Discovered Rating: 5 out of 5 stars5/5Money. Wealth. Life Insurance. Rating: 5 out of 5 stars5/5The Intelligent Investor, Rev. Ed: The Definitive Book on Value Investing Rating: 4 out of 5 stars4/5Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Rating: 4 out of 5 stars4/5Robert's Rules Of Order Rating: 5 out of 5 stars5/5The Richest Man in Babylon: The most inspiring book on wealth ever written Rating: 5 out of 5 stars5/5Your Next Five Moves: Master the Art of Business Strategy Rating: 5 out of 5 stars5/5Tools Of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers Rating: 4 out of 5 stars4/5How to Write a Grant: Become a Grant Writing Unicorn Rating: 5 out of 5 stars5/5Summary of J.L. Collins's The Simple Path to Wealth Rating: 5 out of 5 stars5/5Carol Dweck's Mindset The New Psychology of Success: Summary and Analysis Rating: 4 out of 5 stars4/5Buy, Rehab, Rent, Refinance, Repeat: The BRRRR Rental Property Investment Strategy Made Simple Rating: 5 out of 5 stars5/5Financial Words You Should Know: Over 1,000 Essential Investment, Accounting, Real Estate, and Tax Words Rating: 4 out of 5 stars4/5Grant Writing For Dummies Rating: 5 out of 5 stars5/5Suddenly Frugal: How to Live Happier and Healthier for Less Rating: 3 out of 5 stars3/5Leadership and Self-Deception: Getting out of the Box Rating: 4 out of 5 stars4/5Becoming Bulletproof: Protect Yourself, Read People, Influence Situations, and Live Fearlessly Rating: 4 out of 5 stars4/5Robert's Rules of Order: The Original Manual for Assembly Rules, Business Etiquette, and Conduct Rating: 4 out of 5 stars4/5Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Rating: 4 out of 5 stars4/5How to Get Ideas Rating: 5 out of 5 stars5/5Just Listen: Discover the Secret to Getting Through to Absolutely Anyone Rating: 4 out of 5 stars4/5Capitalism and Freedom Rating: 4 out of 5 stars4/5Lying Rating: 4 out of 5 stars4/5Confessions of an Economic Hit Man, 3rd Edition Rating: 5 out of 5 stars5/5
Reviews for Summary
Rating: 0 out of 5 stars
0 ratings
0 ratings0 reviews