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    No Complaints, No Lawsuits: The Eleven Guiding Principles of Quality Risk Management, By Hal Denton and Fiona Lally
    No Complaints, No Lawsuits: The Eleven Guiding Principles of Quality Risk Management, By Hal Denton and Fiona Lally
    No Complaints, No Lawsuits: The Eleven Guiding Principles of Quality Risk Management, By Hal Denton and Fiona Lally
    Ebook115 pages1 hour

    No Complaints, No Lawsuits: The Eleven Guiding Principles of Quality Risk Management, By Hal Denton and Fiona Lally

    By Hal Denton and Fiona Lally

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    About this ebook

    Today’s social media and non-stop news can destroy your organization’s reputation in a single day. Are you prepared?
    If you haven’t integrated customer expectations into your risk management program, you’re exposed, even if you’ve done nothing wrong.
    Quality Risk Management is an innovative approach to managing risk that combines elements of traditional risk management with quality management to reveal:
    •the full range of potential losses facing organizations today—from customer complaints to bell-ringing lawsuits, and
    •the real cause of all these losses—unmet expectations.
    No Complaints, No Lawsuits distills this approach into eleven Guiding Principles that can ensure that your risk management program is ready to meet today’s demands. These principles, which you can learn in a few hours, along with the implementation tips and key takeaways in this book, give you all you need to understand Quality Risk Management and change your organization's approach to risk management forever.

    LanguageEnglish
    PublisherHal Denton
    Release dateSep 12, 2018
    ISBN9781732252110
    No Complaints, No Lawsuits: The Eleven Guiding Principles of Quality Risk Management, By Hal Denton and Fiona Lally
    Author

    Hal Denton

    Hal Denton is managing partner of Denton Tavares Paes LLC and General Counsel and Chief Risk Officer of AFS Intercultural Programs, Inc., a multinational not-for-profit organization operating academic exchanges worldwide for more than 12,000 participants annually. Hal has been providing legal, risk and crisis management advice to charitable and for-profit entities for more than 30 years.

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      No Complaints, No Lawsuits - Hal Denton

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