RMS A Clear and Concise Reference
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About this ebook
What is the churn rate and how is it related to CRMS? How do your measurements capture actionable RMS information for use in exceeding your customers expectations and securing your customers engagement? Will Students Push Firms to Reform? Who is the RMS process owner? What are all the integrated services and platforms for your product?
Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.
Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make RMS investments work better.
This RMS All-Inclusive Self-Assessment enables You to be that person.
All the tools you need to an in-depth RMS Self-Assessment. Featuring 1011 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which RMS improvements can be made.
In using the questions you will be better able to:
- diagnose RMS projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- implement evidence-based best practice strategies aligned with overall goals
- integrate recent advances in RMS and process design strategies into practice according to best practice guidelines
Using a Self-Assessment tool known as the RMS Scorecard, you will develop a clear picture of which RMS areas need attention.
Your purchase includes access details to the RMS self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria:
- The latest quick edition of the book in PDF
- The latest complete edition of the book in PDF, which criteria correspond to the criteria in...
- The Self-Assessment Excel Dashboard, and...
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
…plus an extra, special, resource that helps you with project managing.
INCLUDES LIFETIME SELF ASSESSMENT UPDATES
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
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RMS A Clear and Concise Reference - Gerardus Blokdyk
About The Art of Service
The Art of Service, Business Process Architects since 2000, is dedicated to helping stakeholders achieve excellence.
Defining, designing, creating, and implementing a process to solve a stakeholders challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.
Unless you’re talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.
Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’
With The Art of Service’s Standard Requirements Self-Assessments, we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.
Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:
http://theartofservice.com
service@theartofservice.com
Acknowledgments
This checklist was developed under the auspices of The Art of Service, chaired by Gerardus Blokdyk.
Representatives from several client companies participated in the preparation of this Self-Assessment.
Our deepest gratitude goes out to Matt Champagne, Ph.D. Surveys Expert, for his invaluable help and advise in structuring the Self Assessment.
In addition, we are thankful for the design and printing services provided.
Included Resources - how to access
Included with your purchase of the book is the RMS Self-Assessment Spreadsheet Dashboard which contains all questions and Self-Assessment areas and auto-generates insights, graphs, and project RACI planning - all with examples to get you started right away.
How? Simply send an email to
access@theartofservice.com
with this books’ title in the subject to get the RMS Self Assessment Tool right away.
You will receive the following contents with New and Updated specific criteria:
•The latest quick edition of the book in PDF
•The latest complete edition of the book in PDF, which criteria correspond to the criteria in...
•The Self-Assessment Excel Dashboard, and...
•Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
•…plus an extra, special, resource that helps you with project managing.
INCLUDES LIFETIME SELF ASSESSMENT UPDATES
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Get it now- you will be glad you did - do it now, before you forget.
Send an email to access@theartofservice.com with this books’ title in the subject to get the RMS Self Assessment Tool right away.
Your feedback is invaluable to us
If you recently bought this book, we would love to hear from you!
You can do this by writing a review on amazon (or the online store where you purchased this book) about your last purchase! As part of our continual service improvement process, we love to hear real client experiences and feedback.
How does it work?
To post a review on Amazon, just log in to your account and click on the Create Your Own Review button (under Customer Reviews) of the relevant product page. You can find examples of product reviews in Amazon. If you purchased from another online store, simply follow their procedures.
What happens when I submit my review?
Once you have submitted your review, send us an email at
review@theartofservice.com with the link to your review so we can properly thank you for your feedback.
Purpose of this Self-Assessment
This Self-Assessment has been developed to improve understanding of the requirements and elements of RMS, based on best practices and standards in business process architecture, design and quality management.
It is designed to allow for a rapid Self-Assessment to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.
The criteria of requirements and elements of RMS have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.
In this format, even with limited background knowledge of RMS, a manager can quickly review existing operations to determine how they measure up to the standards. This in turn can serve as the starting point of a ‘gap analysis’ to identify management tools or system elements that might usefully be implemented in the organization to help improve overall performance.
How to use the Self-Assessment
On the following pages are a series of questions to identify to what extent your RMS initiative is complete in comparison to the requirements set in standards.
To facilitate answering the questions, there is a space in front of each question to enter a score on a scale of ‘1’ to ‘5’.
1 Strongly Disagree
2 Disagree
3 Neutral
4 Agree
5 Strongly Agree
Read the question and rate it with the following in front of mind:
‘In my belief,
the answer to this question is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the RMS Scorecard on the second next page of the Self-Assessment.
Your completed RMS Scorecard will give you a clear presentation of which RMS areas need attention.
RMS
Scorecard Example
Example of how the finalized Scorecard can look like:
RMS
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Acknowledgments8
Included Resources - how to access8
Your feedback is invaluable to us10
Purpose of this Self-Assessment10
How to use the Self-Assessment11
RMS
Scorecard Example13
RMS
Scorecard14
BEGINNING OF THE
SELF-ASSESSMENT:15
CRITERION #1: RECOGNIZE16
CRITERION #2: DEFINE:23
CRITERION #3: MEASURE:34
CRITERION #4: ANALYZE:47
CRITERION #5: IMPROVE:55
CRITERION #6: CONTROL:67
CRITERION #7: SUSTAIN:78
RMS and Managing RMS Projects, Criteria for RMS Project Managers:145
RMS: Earned Value Status146
RMS: Scope Management Plan147
RMS: Activity Duration Estimates149
RMS: Probability and Impact Matrix151
RMS: Team Operating Agreement153
RMS: Process Improvement Plan155
RMS: Human Resource Management Plan157
RMS: Team Directory159
RMS: Cost Estimating Worksheet161
RMS: Initiating Process Group163
RMS: Contract Close-Out165
RMS: Decision Log166
RMS: Risk Audit168
RMS: Assumption and Constraint Log169
RMS: Requirements Documentation171
RMS: Activity List173
RMS: Cost Management Plan175
RMS: Executing Process Group177
RMS: Formal Acceptance179
RMS: Procurement Management Plan180
RMS: WBS Dictionary182
RMS: Risk Register185
RMS: Risk Management Plan187
RMS: Change Management Plan189
RMS: Schedule Management Plan191
RMS: Variance Analysis193
RMS: Requirements Traceability Matrix194
RMS: Roles and Responsibilities196
RMS: Team Member Performance Assessment198
RMS: Stakeholder Analysis Matrix199
RMS: Activity Resource Requirements201
RMS: Network Diagram203
RMS: Quality Management Plan205
RMS: Activity Attributes207
RMS: RMS Project Performance Report209
RMS: Change Log210
RMS: Milestone List212
RMS: Lessons Learned214
RMS: RMS Project Schedule216
RMS: RMS Project or Phase Close-Out218
RMS: Cost Baseline219
RMS: Requirements Management Plan221
RMS: Stakeholder Management Plan223
RMS: Issue Log225
RMS: RMS Project Management Plan226
RMS: RMS Project Portfolio management228
RMS: Source Selection Criteria230
RMS: Probability and Impact Assessment232
RMS: Change Request234
RMS: RMS Project Charter236
RMS: Quality Audit238
RMS: Resource Breakdown Structure241
RMS: Duration Estimating Worksheet242
RMS: Team Member Status Report244
RMS: Contractor Status Report246
RMS: Procurement Audit247
RMS: Quality Metrics248
RMS: Stakeholder Register250
RMS: Closing Process Group251
RMS: Activity Cost Estimates253
RMS: Communications Management Plan255
RMS: Risk Data Sheet257
RMS: Team Performance Assessment259
RMS: RMS Project Scope Statement260
RMS: Planning Process Group262
RMS: Responsibility Assignment Matrix264
RMS: Monitoring and Controlling Process Group266
RMS: Work Breakdown Structure267
Index269
CRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How does it fit into our organizational needs and tasks?
<--- Score
2. How do you assess your RMS workforce capability and capacity needs, including skills, competencies, and staffing levels?
<--- Score
3. How do you identify the kinds of information that you will