Eating From The Same Plate

By Andrew Butters

Conflict will occur wherever you have people - nobody is immune!

There is no vaccine for it and it can take place in any setting or situation - at your employer, in your home, at a voluntary organisation, your sportsclub or association, or even at your church. Everyone is exposed to conflict. The real benefits to dealing positively with conflict include:

Strengthening interpersonal relationships
Improving the understanding between people
Reducing tension
Increasing the capacity to contribute and perform
Improving problem solving skills
Creating feelings of cohesion and victory
Gaining fresh perspectives

In this book, the anecdotal story of Sally the sales rep is told to help the reader gain an understanding for why conflict occurs and the different types of conflict that exist.

You will learn to identify various types of conflict. Plus 10 steps to manage conflict in order to dramatically resolve the strife, no matter its type, context or setting in which it occurs.

• Language: English
• Publisher: Andrew Butters
• Release date: Oct 12, 2016
• ISBN: 9781370696284

Andrew Butters

Andrew is married to Debbie and has two children. He is a consultant, speaker and trainer within the Employee Relations field with 30 years experience across a diversity of industries. Andrew has served clients in 41 countries in Africa as well as in the Middle East and Europe.He graduated from the Nelson Mandela Metropolitan University with a post graduate degree in Industrial and Organisational Psychology and is registered with several professional institutions such as the SA Board for People Practice, the Professional Speakers Association of Southern Africa and the Health Professions Council of South Africa. He runs a Human Resources consultancy called Pretty Much People as well as being a part time organiser of an employers organisation.Andrew has been very effective in resolving thousands of conflicts and also has an exemplary track record of dispute resolution at the Commission for Conciliation Mediation and Arbitration and several different bargaining councils. Andrew has been featured as a guest on various radio stations where he has provided expert commentary on various topics within the Employee Relations field.

Book preview

EATING FROM THE SAME PLATE

10 Steps to Handling & Resolving Conflict

by Andre Butters

Published by Mind Power Publications at Smashwords

Copyright © 2016 by Andrew Butters

www.prettymuchpeople.co.za

All rights reserved. Without limiting the rights under copyright reserved above, no part of this publication may be reproduced, stored in or introduced into a retrieval system, or transmitted, in any form, or by any means (electronic, mechanical, photocopying, recording, or otherwise) without the prior written permission of both the copyright owner and the above publisher of this book.

Smashwords Edition, License Notes

This ebook is licensed for your personal enjoyment

only. This ebook may not be re-sold or given away to other people. If you would like to share this book with another person, please purchase an additional copy for each person you share it with. If you’re reading this book and did not purchase it, or it was not purchased for your use only, then please return to Smashwords.com and purchase your own copy. Thank you for respecting the hard work of this author.

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Introduction

The background to conflict & why it occurs

Conflict: Sally the Sales Representative

Understand conflict before You Can Act

Ten Conflict Handling Strategies

1. Understand the Source of the Conflict

2. Gain and Build Trust

3. Eat from the Same Plate and Neutralise Emotion

4. Listen, Really Listen

5. Play the Ball

6. Co-operate, Don’t War

7. Innovate to Prevent a Stalemate

8. Use a Strife Break

9. Through the Windscreen - not Rear-View Window

10. Finish Strong

Conclusion

Postscript

About the Author

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INTRODUCTION

Where there are people, there's conflict.  The trick is to know how to deal with conflict when it arises. My goal for you is to learn from my 30 years of experience in dispute resolution and conflict handling.

This book has 10 universal keys that can diffuse and solve almost any conflict, in any situation.

I lay the foundation for explaining the 10 keys by telling a story of Sally the sales representative. Her conflict is an example of many real-life conflicts that I’ve had to solve in