Rotman Management

Q&A

Mark Zuckerberg has a famous motto: Move fast and break things. Tell us how your preferred mantra, ‘Move fast and fix things,’ differs from his.

We all want to accelerate progress within our organizations and in society at large. But Zuckerberg’s quote implies that a certain amount of wreckage is the necessary price we have to pay for inventing the future. We can either make progress or take care of people — one or the other. That quote gave speed a bad name. The other option is to go slow, which no one wants to do. So both options are unappealing and sub-optimal.

The irony is, actually slows you down, because you have to address all the wreckage along the way. But my co-author and I have found that you actually can move fast if you fix things along the way. It might feel good in the moment to think, ‘We’re just going to steamroll right over everyone.’ But if you zoom your lens out,

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