Unavailable
Unavailable
Unavailable
Ebook273 pages2 hours
The A-Z of Service Excellence: The Essential Guide to Becoming a Customer Service Professional
By Cate Schreck
Rating: 0 out of 5 stars
()
Currently unavailable
Currently unavailable
About this ebook
Does the job you have (or the job you want) require customer interactions?
Do you want to handle difficult customers with ease?
Do you long for recognition of your customer service skills?
Do you know what it takes to be a customer service professional?
Every business has customers, and employers are seeking to hire, retain and reward employees who have the skills, the knowledge and the motivation to provide a consistently superior level of service to every customer, every day. No longer is a bright smile and a friendly hello enough to satisfy customers and keep them coming back. Employers and customers want Customer Service Professionals.
‘The A – Z of Service Excellence’ contains everything you need to not only survive but thrive in any role that requires you to interact with customers, including how to:
• Communicate respectfully with people from all walks of life
• Identify and address your own levels of stress
• Achieve the customer service job of your dreams
• Refresh a tired customer service approach
• Apply these skills in any industry
Whether you are seeking your first customer service role or you’ve been providing customer service for years (or even decades), this book is for you.
Do you want to handle difficult customers with ease?
Do you long for recognition of your customer service skills?
Do you know what it takes to be a customer service professional?
Every business has customers, and employers are seeking to hire, retain and reward employees who have the skills, the knowledge and the motivation to provide a consistently superior level of service to every customer, every day. No longer is a bright smile and a friendly hello enough to satisfy customers and keep them coming back. Employers and customers want Customer Service Professionals.
‘The A – Z of Service Excellence’ contains everything you need to not only survive but thrive in any role that requires you to interact with customers, including how to:
• Communicate respectfully with people from all walks of life
• Identify and address your own levels of stress
• Achieve the customer service job of your dreams
• Refresh a tired customer service approach
• Apply these skills in any industry
Whether you are seeking your first customer service role or you’ve been providing customer service for years (or even decades), this book is for you.
Unavailable
Related to The A-Z of Service Excellence
Related ebooks
Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization Rating: 5 out of 5 stars5/5Customer Service Course: Necessary Skills For Effective Customer Service Rating: 5 out of 5 stars5/5Skilled: Why Customer Service is More Than a First Job Rating: 5 out of 5 stars5/5Conflict Management Rating: 0 out of 5 stars0 ratingsEmployee Conflict Resolution Rating: 0 out of 5 stars0 ratingsThe Three Pillar Model for Business Decisions: Strategy, Law and Ethics Rating: 4 out of 5 stars4/5Succeeding with Difficult Customers Rating: 3 out of 5 stars3/5The Science of Service Rating: 3 out of 5 stars3/5Customer service training Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsHow to Get Your Team Off to an Excellent Start Rating: 0 out of 5 stars0 ratingsWe: The Ideal Customer Relationship Rating: 5 out of 5 stars5/5Service Profit Chain Rating: 0 out of 5 stars0 ratingsMarketing Calculator: Measuring and Managing Return on Marketing Investment Rating: 0 out of 5 stars0 ratingsConflict Resolution Skills: Customer Service Training Series, #3 Rating: 0 out of 5 stars0 ratingsTraining and Development For Dummies Rating: 5 out of 5 stars5/5Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams Rating: 2 out of 5 stars2/5Chief HR Officer A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsCustomer Service Management Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsThe Choreography of Customer Service: High Touch Service in a Touch Free World Rating: 0 out of 5 stars0 ratingsCommunicating Internally for Maximum Impact: A Middle Eastern Perspective Rating: 0 out of 5 stars0 ratingsThe AMA Handbook of Business Writing: The Ultimate Guide to Style, Grammar, Punctuation, Usage, Construction and Formatting Rating: 0 out of 5 stars0 ratingsAssertive Behaviour & Delegation Rating: 4 out of 5 stars4/5Creating the High Performance Work Place: It's Not Complicated to Develop a Culture of Commitment Rating: 0 out of 5 stars0 ratingsCustomer with a Capital C: Customer-Centric Service in a Nutshell Rating: 0 out of 5 stars0 ratingsCustomer Service Basics: Customer Service Training Series, #1 Rating: 4 out of 5 stars4/5Essential Customer Service KPIs Rating: 5 out of 5 stars5/5Communicating with RESPECT: An action learning approach for health professionals Rating: 0 out of 5 stars0 ratingsHow to Delegate Work in an Efficient Manner Rating: 3 out of 5 stars3/5The Negotiation Book: Your Definitive Guide to Successful Negotiating Rating: 2 out of 5 stars2/5
Business Development For You
Good to Great: Why Some Companies Make the Leap...And Others Don't Rating: 4 out of 5 stars4/5Vivid Vision: A Remarkable Tool for Aligning Your Business Around a Shared Vision of The Rating: 4 out of 5 stars4/5Built to Last: Successful Habits of Visionary Companies Rating: 4 out of 5 stars4/5Ultralearning: Master Hard Skills, Outsmart the Competition, and Accelerate Your Career Rating: 4 out of 5 stars4/5The Rise of the Rest: How Entrepreneurs in Surprising Places are Building the New American Dream Rating: 5 out of 5 stars5/5The $100 Startup by Chris Guillebeau: Summary and Analysis Rating: 4 out of 5 stars4/5The Hard Truth About Soft Skills: Soft Skills for Succeeding in a Hard Wor Rating: 3 out of 5 stars3/5The E-Myth Contractor: Why Most Contractors' Businesses Don't Work and What to Do About It Rating: 4 out of 5 stars4/5Capital in the Twenty-First Century Rating: 4 out of 5 stars4/5The Bezos Letters: 14 Principles to Grow Your Business Like Amazon Rating: 5 out of 5 stars5/5Doughnut Economics: Seven Ways to Think Like a 21st-Century Economist Rating: 4 out of 5 stars4/5Summary of Graham Cochrane's How to Get Paid for What You Know Rating: 0 out of 5 stars0 ratingsThe Magic of Tiny Business: You Don’t Have to Go Big to Make a Great Living Rating: 4 out of 5 stars4/5Nolo’s Guide to Single-Member LLCs: How to Form & Run Your Single-Member Limited Liability Company Rating: 0 out of 5 stars0 ratingsThe 30 Laws of Flow: Timeless Principles for Entrepreneurial Success Rating: 5 out of 5 stars5/5Summary The Ideal Team Player By Patrick Lencioni Rating: 4 out of 5 stars4/5Accounting for the Numberphobic: A Survival Guide for Small Business Owners Rating: 4 out of 5 stars4/5How to Start a Business for Beginners: A Complete Guide to Building a Successful & Profitable Business Rating: 5 out of 5 stars5/5Fear Less: Face Not-Good-Enough to Replace Your Doubts, Achieve Your Goals, and Unlock Your Success Rating: 5 out of 5 stars5/5The Moneyless Man: A Year of Freeconomic Living Rating: 4 out of 5 stars4/5Rocket Fuel Rating: 0 out of 5 stars0 ratingsFreelance to Freedom: The Roadmap for Creating a Side Business to Achieve Financial, Time and Life Freedom Rating: 5 out of 5 stars5/5Buy, Grow, Exit: The ultimate guide to using business as a wealth-creation vehicle Rating: 4 out of 5 stars4/5The Second in Command: Unleash the Power of Your COO Rating: 0 out of 5 stars0 ratings212 The Extra Degree: Extraordinary Results Begin with One Small Change Rating: 5 out of 5 stars5/5Business Plan Checklist: Plan your way to business success Rating: 5 out of 5 stars5/5
Reviews for The A-Z of Service Excellence
Rating: 0 out of 5 stars
0 ratings
0 ratings0 reviews