The Lean Clinic

By Tim Pate

How can you make your clinic run more efficiently?  Make your patients happier? Run more smoothly?   This book will use principle perfected by Toyota to improve the day to day clinic operation.

• Language: English
• Publisher: Tim Pate
• Release date: Feb 3, 2016
• ISBN: 9781524288457

Book preview

The Lean Clinic

Tim Pate

Published by Tim Pate, 2016.

Table of Contents

Title Page

The Lean Clinic

Improve your practice The Toyota Way | By Tim Pate | Functional Medicine Consultant, Continuous Improvement Facilitator, Marketing Consultant | Table of Contents

The Lean Dr

The Fish Can't See Water

Chapter 2 | The Toyota Connection

The Starting Place - 5S

Weed It Out!  - The Pareto Principle

Use the example of your closet at home

Chapter 5 | Breakroom and Storage – The Black Hole?

Stocking Office Supplies Like A Factory Manager

Chapter 7 | The 7 Wastes- | Muda Everywhere!

Chapter 10 | How To Keep It Up

Chapter 11 | How does this work in the real world?

WIIFM (What’s in it for me?)

Smooth Clinic

Improve your practice

The Toyota Way

––––––––

By Tim Pate

Functional Medicine Consultant, Continuous Improvement Facilitator, Marketing Consultant

––––––––

Table of Contents

Introduction

Chapter 1

The Fish Can't See Water

Chapter 2

The Toyota Connection

Chapter 3

The Starting Place - 5S

Chapter 4

Weed It Out!  - The Pareto Principle

Chapter 5

Breakroom and Storage – The Black Hole?

Chapter 6

Stocking Office Supplies Like A Factory Manager

Chapter 7

The 7 Wastes- Muda Everywhere!

Chapter 8

How Much Stuff Do I Really Need?

Chapter 9

I can see clearly now ..... The junk is gone.  - The Visual Office

Chapter 10

How To Keep It Up

Chapter 11

How does this work in the real world?

Chapter 12

WIIFM?

Glossary of Terms

The Lean Dr

Practice the Toyota Way

If you can dream it, then you can achieve it.  You will get all you want in life if you help enough other people get what they want.

-Zig Ziglar

Imagine a practice in which your patients get exactly what they want and need exactly when they want and need it. The quality of care you provide is demonstrably high, with no errors, no waiting and no hassles, and your office delivers all of the services recommended for disease management and health maintenance, as well as effective patient education. You and your staff are relaxed, and your office is calm. Your practice is so efficient, with overhead well below the norm, that you make a very comfortable living practicing family medicine. You are always on time for patient visits, and you are always home in time for dinner.

Understanding what your patients value

In lean design, every step within every process within your practice – from the check-in process to the rooming process to the refill process – should add value for your customers: your patients.

Of course, some steps or processes may not be directly valuable to patients but may be essential to operating your business. The point is simply to make the patient’s experience as value-added as possible. When you create a value-added experience for the patient, something unexpected occurs: you end up more satisfied yourself, with a more efficient, effective practice.

The 5 Principles of Lean Healthcare

1. Identify what the patient sees as the parts of their journey that add value to them.

2. Identify the value stream. This means identifying the pathway that adds value to their care and removing the parts of the pathway that add no value.

3. Make the value steps flow. Remove all obstacles that prevent the free flow of the patient on their journey.

4. Pull the patient along their journey. Healthcare is mainly characterized by pushing patients from one queue to another. Pulling them from the end of their journey through their care process is the most efficient way of delivering care.

5. Continually strive to improve the patient journey through the continual development of the above four principles.

All of these principles will be discussed in great detail, helping you to achieve a smooth running practice.

Chapter 1

The Fish Can't See

Reviews for The Lean Clinic

[Will Melahn · Rating: 5 out of 5 stars]

I wasn’t sure what to expect, but this is actually really helpful!
If you are like many healthcare professionals, you have no idea where to start to try to improve your own clinic. You can start here.