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Ebook276 pages2 hours
Coaching Knock Your Socks Off Service
By Ron Zemke and Kristin Anderson
Rating: 5 out of 5 stars
5/5
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About this ebook
Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people.
This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it in familiar coaching situations.
Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems. And they will learn a most important new skill— teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.
This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it in familiar coaching situations.
Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems. And they will learn a most important new skill— teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.
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Author
Ron Zemke
Ron Zemke is the author of Working with Jerks, a Simon & Schuster book.
Read more from Ron Zemke
Generations at Work: Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace Rating: 3 out of 5 stars3/5Managing Knock Your Socks Off Service Rating: 5 out of 5 stars5/5Coaching Knock Your Socks Off Service Rating: 4 out of 5 stars4/5
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