The Art of Conflict Management: Achieving Solutions for Life (Transcript)

By Michael Dues

The Art of Conflict Management: Achieving Solutions for Life is the companion book to the audio/video series of the same name. It contains a full transcript of the series as well as the complete course guidebook which includes lecture notes, bibliography, and more.

About this series:

Crime is as old as human society. So is the use of evidence, witnesses, and reason to solve crimes. The desire to identify lawbreakers and bring them to justice is so great that it has inspired countless stories, novels, plays, movies, and television series. But how accurate are the
fictional portrayals of crime investigations? What happens behind the scenes when forensic scientists crack a case? The actual details are far more than a lesson in how detective dramas often get it wrong. Knowing how real forensic investigators approach real cases will help you

serve as a better juror in a criminal trial or civil lawsuit;
be a more effective witness if you ever see a crime take place or are a victim of one;
sharpen your analysis of the endless array of crime reports that fill the news;
think more critically in assessing the value of different types of evidence;
learn about a wide range of technical fields that all come to bear in the investigation of crime.


What's more, an introduction to the principles of forensic science and a look at some case studies will give you a new appreciation for law enforcement, which in recent decades has seen a revolution in its ability to determine who committed a crime, how it was done, and often, why.

Taught by veteran forensic scientist and Professor Elizabeth A. Murray of the College of Mount St. Joseph, Trails of Evidence: How Forensic Science Works takes you from the crime scene to the lab to the courtroom in 36 riveting half-hour lectures that reveal the personality and passions of an investigative mind.

Forensic Science from the Inside

One of the nation's foremost experts in forensic anthropology, Professor Murray has participated in hundreds of investigations, involving homicides, missing persons, and mass disasters. In Trails of Evidence, she draws on this extensive experience to show how forensic science works from the inside with discussions of cases such as these:

American Eagle Flight 4184: After a commuter plane went down in rural Indiana in 1994, Professor Murray was called to assist with identification of the victims, a daunting task that sheds light on how authorities mobilize to deal with the catastrophic loss of life.
The cold case of a missing teen: Four decades after police gave up trying to identify a young woman found dead in a cornfield, Professor Murray examined the evidence and reached new conclusions that helped give a name to a teenager who met a tragic fate.
The forgetful killer: A murder suspect agreed to take police to the spot where he buried one of his victims nearly two years earlier—except he couldn't find it. Given only a rough idea of where to search, Professor Murray used a few simple principles to locate the grave.


You also learn about landmark forensic cases that are classics in the history of crime solving, including these:

Lindbergh kidnapping: The abduction and killing of Charles Lindbergh's infant son left a host of puzzling clues, including a homemade ladder. When a suspect was arrested, tool marks and other distinguishing features on the ladder were crucial in establishing his guilt.
First use of DNA fingerprinting:The death of two teenage girls in central England in the 1980s led investigators to a strong suspect. However, a newly developed DNA technology developed at a local university exonerated an innocent man and led to the real killer.
Ted Bundy: This notorious serial killer perfected a modus operandi that allowed him to escape police for years. A master at hiding his tracks, he was finally convicted based largely on testimony by a forensic odontologist, who matched bite marks on a victim to Bundy's teeth.

Learn to Read the Evidence

Unlike what's shown o

• Language: English
• Publisher: The Great Courses
• Release date: Dec 19, 2010
• ISBN: 9781598037104

Book preview

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Reviews for The Art of Conflict Management

[jpsnow · Rating: 3 out of 5 stars]

Michael Dues' delivers a very thorough course about managing conflicts ranging from the interpersonal to the international. What I appreciate most is the way he breaks down every element to make each tangible and understandable. A course like this could otherwise be too theoretical. For example, he has lectures dedicated to listening, negotiating, and dysfunctional patterns to watch for. This course is a solid, self-contained course for anyone. If anything, it felt long to me since some of the lectures, such as the one about getting professional assistance, weren't immediately applicable to me. Overall, it's a valuable course that has already helped me try some new approaches to some minor conflicts.