Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines
By Adam Toporek
()
Currently unavailable
Currently unavailable
About this ebook
On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help.
Be Your Customer's Hero answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Quick chapters show readers how to:
- Achieve the mindset required for Hero-Class service™
- Understand the customer's expectations—and exceed them
- Develop powerful communication skills
- Avoid the seven triggers guaranteed to set customers off
- Handle difficult and even irrational customers with ease
- Become an indispensable part of any frontline team
Armed with the tools and techniques in this book, readers will start each workday knowing they can conquer whatever problem comes their way.
Adam Toporek
ADAM TOPOREK is a customer experience strategist and founder of CTS Service Solutions, a consultancy that provides organizations with real-world, customer-centric solutions through workshops and training. He authors the popular blog Customers that Stick.
Related to Be Your Customer's Hero
Related ebooks
Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines Rating: 0 out of 5 stars0 ratingsAmaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet Rating: 4 out of 5 stars4/5Maximizing Customer Loyalty: The Ultimate Guide to Delivering Incredible Frontline Customer Service Rating: 0 out of 5 stars0 ratingsManaging Knock Your Socks Off Service Rating: 5 out of 5 stars5/5World Class Service: The 6 Rules of Creating Exceptional Customer Experiences Rating: 0 out of 5 stars0 ratingsManaging Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization Rating: 5 out of 5 stars5/57 Tenets of Taxi Terry (PB) Rating: 2 out of 5 stars2/5Why Selling Sucks & Building Relationships Work?: A Practical & Definitive Guide for the Frontline Service Staff Rating: 0 out of 5 stars0 ratingsCan Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever Rating: 0 out of 5 stars0 ratingsKeep Your Customers: How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty Rating: 5 out of 5 stars5/5Your Customer Rules!: Delivering the Me2B Experiences That Today's Customers Demand Rating: 0 out of 5 stars0 ratingsSales Training Rating: 0 out of 5 stars0 ratingsWhat Should We Do?: How to Win Clients, Double Profit & Grow Your Home Service Sales Rating: 0 out of 5 stars0 ratingsThe Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry Rating: 4 out of 5 stars4/5It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused Rating: 0 out of 5 stars0 ratingsThe Referral of a Lifetime: Never Make a Cold Call Again! Rating: 5 out of 5 stars5/5How to Talk to Customers: Create a Great Impression Every Time with MAGIC Rating: 0 out of 5 stars0 ratingsCreating Loyal Profitable Customers Rating: 0 out of 5 stars0 ratingsThe Ultimate Customer Experience: 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work Rating: 0 out of 5 stars0 ratingsWe Are All Customers!: Earning and Keeping Our Loyalty Rating: 0 out of 5 stars0 ratingsThe Ultimate Customer Experience!: The Path to Victory for Any Business…Any Size…Any Time Rating: 0 out of 5 stars0 ratingsCoaching Business: Step-by-Step Startup Guide Rating: 5 out of 5 stars5/5Built to Win: Designing a Customer-Centric Culture that Drives Value for Your Business Rating: 0 out of 5 stars0 ratingsCustomer Service In An Instant: 60 Ways to Win Customers and Keep Them Coming Back Rating: 0 out of 5 stars0 ratingsJob Loss? No Problem: Discover the Secrets to Getting the Call for Job Interviews and Offers. Rating: 0 out of 5 stars0 ratingsWinning Well: A Manager's Guide to Getting Results---Without Losing Your Soul Rating: 0 out of 5 stars0 ratingsProfit Upgrade Rating: 0 out of 5 stars0 ratings
Business For You
Robert's Rules Of Order Rating: 5 out of 5 stars5/5Limited Liability Companies For Dummies Rating: 5 out of 5 stars5/5The Everything Guide To Being A Paralegal: Winning Secrets to a Successful Career! Rating: 5 out of 5 stars5/5The Intelligent Investor, Rev. Ed: The Definitive Book on Value Investing Rating: 4 out of 5 stars4/5Your Next Five Moves: Master the Art of Business Strategy Rating: 5 out of 5 stars5/5Emotional Intelligence: Exploring the Most Powerful Intelligence Ever Discovered Rating: 5 out of 5 stars5/5Set for Life: An All-Out Approach to Early Financial Freedom Rating: 4 out of 5 stars4/5Becoming Bulletproof: Protect Yourself, Read People, Influence Situations, and Live Fearlessly Rating: 4 out of 5 stars4/5Ultralearning: Master Hard Skills, Outsmart the Competition, and Accelerate Your Career Rating: 4 out of 5 stars4/5The Richest Man in Babylon: The most inspiring book on wealth ever written Rating: 5 out of 5 stars5/5How to Write a Grant: Become a Grant Writing Unicorn Rating: 5 out of 5 stars5/5Robert's Rules of Order: The Original Manual for Assembly Rules, Business Etiquette, and Conduct Rating: 4 out of 5 stars4/5Summary of J.L. Collins's The Simple Path to Wealth Rating: 5 out of 5 stars5/5Lying Rating: 4 out of 5 stars4/5Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Rating: 4 out of 5 stars4/5Collaborating with the Enemy: How to Work with People You Don’t Agree with or Like or Trust Rating: 4 out of 5 stars4/5Suddenly Frugal: How to Live Happier and Healthier for Less Rating: 3 out of 5 stars3/5Law of Connection: Lesson 10 from The 21 Irrefutable Laws of Leadership Rating: 4 out of 5 stars4/5Tools Of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers Rating: 4 out of 5 stars4/5Nickel and Dimed: On (Not) Getting By in America Rating: 4 out of 5 stars4/5Capitalism and Freedom Rating: 4 out of 5 stars4/5The Book of Beautiful Questions: The Powerful Questions That Will Help You Decide, Create, Connect, and Lead Rating: 4 out of 5 stars4/5Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Rating: 4 out of 5 stars4/5The Catalyst: How to Change Anyone's Mind Rating: 4 out of 5 stars4/5Confessions of an Economic Hit Man, 3rd Edition Rating: 5 out of 5 stars5/5Good to Great: Why Some Companies Make the Leap...And Others Don't Rating: 4 out of 5 stars4/5The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers Rating: 4 out of 5 stars4/5
Reviews for Be Your Customer's Hero
0 ratings0 reviews