7 Tenets of Taxi Terry (PB)
By Scott McKain
2/5
()
About this ebook
No matter who you are, what you do, where you work, or how much money you make, you can learn a lot from a cab driver--especially when it is Taxi Terry, a successful self-starting entrepreneur who combines passion with effort and skill to create distinction in his job and in his life.
Bestselling author and Hall of Fame speaker Scott McKain was so impressed by Terry's joyful approach to customer service, he incorporated the driver's inspiring personal philosophy and uplifting advice into his business speeches at corporate events--with stunning success.
These are the 7 Tenets of Taxi Terry:
- Set high expectations--then, exceed them!
- Delivering what helps the customer . . . helps you.
- Customers are people--so, personalize the experience.
- Think logically--then act creatively and consistently.
- Make the customer the star of your show!
- Help your customers to come back for more.
- Creating joy for your customer will make your work--and life--more joyful!
If you want to be more than just a job title, Taxi Terry will inspire you to be better at what you do and become the best in your field. You'll find step-by-step strategies for each of the seven tenets, with actionable solutions that can be applied to an endless range of workplace problems. Also, with a special focus on "internal customers"--the people you rely on every day within your own company--the book addresses one of the most destructive issues in business today: employee disengagement. Using the same techniques that win over customers, you can actively engage coworkers, clients, and colleagues more effectively. In other words, everybody wins.
7 Tenets of Taxi Terry is your road map to an extraordinary journey--full of wonderful encounters and mutually rewarding experiences--that will take you anywhere you want to go.
PRAISE FOR 7 TENETS OF TAXI TERRY:
"Scott McKain is a great storyteller and Taxi Terry delivers: it provides you what you need to know and do to provide your customers the kind of experience that will delight them and keep them coming back for more." -- Mark Sanborn, author of The Fred Factor and CEO of Sanborn and Associates
"McKain clearly shows again why he is the master at teaching companies how they can out-market, out-sell, and out-service their competition." -- Dr. Tony Alessandra, author of The Platinum Rule and The NEW Art of Managing People
"McKain shows you how to consistently deliver a level of service that makes you and your business distinctive in the hearts and minds of your customers. You will want every person in your company to read this book and apply its lessons." -- Randy G. Pennington, author of the award-winning bestseller Make Change Work
"This book is another masterpiece from the brilliant business mind of Scott McKain." -- Patricia Fripp, CSP, CPAE, former president of the National Speakers Association and a leading executive speech coach
"I have loved the story of Taxi Terry every time I've heard Scott tell it. It's entertaining, funny, and always a crowd pleaser. In this great book, Scott gives you a chance to go deeper into the story and learn the lessons you need to deliver a great customer service experience." -- Larry Winget, television personality and six-time bestselling author of Grow a Pair and Shut Up, Stop Whining, and Get a Life!
Scott McKain
Scott McKain’s experiences have been diverse and remarkable. From playing the villain in a Werner Herzog film that esteemed film critic Roger Ebert named as one of the fifty great movies in the history of the cinema, to being inducted into the Professional Speakers Hall of Fame; from having been chosen (along with Zig Ziglar, Dale Carnegie, and Seth Godin) as one of thirty members of the Sales and Marketing Hall of Fame, to a decade as a globally syndicated television commentator on the entertainment scene, it’s not a stretch to say Scott McKain’s life has been distinctive. He has spoken on platforms in all fifty US states and forty countries. His audience members have ranged from the president on the White House lawn to farmers in a small hut with a dirt floor in Brazil. His clients include the icons of global business: SAP, Cisco, Apple, Porsche, Fairmont, CDW, Canyon Ranch, BMW, and many more. He is the founder of the Distinction Institute and is one of the most requested and iconic professional speakers in the world. He and his wife, Tammy, live in Las Vegas, Nevada.
Read more from Scott Mc Kain
ICONIC: How Organizations and Leaders Attain, Sustain, and Regain the Highest Level of Distinction Rating: 0 out of 5 stars0 ratingsThe Ultimate Customer Experience: 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work Rating: 0 out of 5 stars0 ratingsCreate Distinction: What to Do When "Great" Isn't Good Enough to Grow Your Business Rating: 4 out of 5 stars4/5
Related to 7 Tenets of Taxi Terry (PB)
Related ebooks
Indispensable! Becoming the Obvious Choice in Business and in Life Rating: 4 out of 5 stars4/5Dare To Launch Rating: 0 out of 5 stars0 ratingsIn Plane Sight: Making Faith the Bedrock of Your Career Rating: 0 out of 5 stars0 ratingsRuthless Consistency: How Committed Leaders Execute Strategy, Implement Change, and Build Organizations That Win Rating: 0 out of 5 stars0 ratingsFearless: Leading and Managing Unbreakable Teams Rating: 0 out of 5 stars0 ratingsFrom Success to Significance: When the Pursuit of Success Isn’t Enough Rating: 3 out of 5 stars3/5Extreme You: Step Up. Stand Out. Kick Ass. Repeat. Rating: 5 out of 5 stars5/5The One Thing You Need to Know: ... About Great Managing, Great Leading, and Sustained Individual Success Rating: 4 out of 5 stars4/5When the Unthinkable Happens: How to Lead Your Team and Pivot Your Business for Growth and Opportunity Rating: 0 out of 5 stars0 ratingsEducation of a CEO: Lessons for Leaders Rating: 0 out of 5 stars0 ratingsBe the Best at What Matters Most: The Only Strategy You will Ever Need Rating: 5 out of 5 stars5/5The Transformation Factor: Leading Your Company for Good, for God, and for Growth Rating: 0 out of 5 stars0 ratingsFOOLISH: How Investors Get Worked Up and Worked Over by the System Rating: 0 out of 5 stars0 ratingsUnusually Excellent: The Necessary Nine Skills Required for the Practice of Great Leadership Rating: 4 out of 5 stars4/5Epic Life: How to Build Collaborative Global Companies While Putting Your Loved Ones First Rating: 0 out of 5 stars0 ratingsJust Enough (Review and Analysis of Nash and Stevenson's Book) Rating: 0 out of 5 stars0 ratingsBelieve in People: Bottom-Up Solutions for a Top-Down World Rating: 0 out of 5 stars0 ratingsPivot, Disrupt, Transform: How Leaders Beat the Odds and Survive Rating: 0 out of 5 stars0 ratingsThe Courage Solution: The Power of Truth Telling with Your Boss, Peers, and Team Rating: 0 out of 5 stars0 ratingsThe Growth Leader: Strategies to Drive the Top and Bottom Lines Rating: 0 out of 5 stars0 ratingsBecoming the New Boss: The New Leader's Guide to Sustained Success Rating: 0 out of 5 stars0 ratingsHidden Truths: What Leaders Need to Hear But Are Rarely Told Rating: 0 out of 5 stars0 ratingsHow Leaders Decide: Inspiration, Insights and Wisdom from History's Biggest Moments Rating: 0 out of 5 stars0 ratingsChange Proof: Leveraging the Power of Uncertainty to Build Long-term Resilience Rating: 0 out of 5 stars0 ratingsWhy Winners Win: What it Takes to be Successful in Business and Life Rating: 0 out of 5 stars0 ratingsCommunication Risk: How to Bridge the Client-Advisor Gap to Protect and Grow Your Business Rating: 0 out of 5 stars0 ratingsWhat Got You Here Won't Get You There in Sales: How Successful Salespeople Take it to the Next Level Rating: 4 out of 5 stars4/5
Business For You
The Intelligent Investor, Rev. Ed: The Definitive Book on Value Investing Rating: 4 out of 5 stars4/5Your Next Five Moves: Master the Art of Business Strategy Rating: 5 out of 5 stars5/5The Richest Man in Babylon: The most inspiring book on wealth ever written Rating: 5 out of 5 stars5/5Emotional Intelligence: Exploring the Most Powerful Intelligence Ever Discovered Rating: 5 out of 5 stars5/5Becoming Bulletproof: Protect Yourself, Read People, Influence Situations, and Live Fearlessly Rating: 4 out of 5 stars4/5Confessions of an Economic Hit Man, 3rd Edition Rating: 5 out of 5 stars5/5Tools Of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers Rating: 4 out of 5 stars4/5The Everything Guide To Being A Paralegal: Winning Secrets to a Successful Career! Rating: 5 out of 5 stars5/5How to Write a Grant: Become a Grant Writing Unicorn Rating: 5 out of 5 stars5/5Carol Dweck's Mindset The New Psychology of Success: Summary and Analysis Rating: 4 out of 5 stars4/5The Five Dysfunctions of a Team: A Leadership Fable, 20th Anniversary Edition Rating: 4 out of 5 stars4/5Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Rating: 4 out of 5 stars4/5The Book of Beautiful Questions: The Powerful Questions That Will Help You Decide, Create, Connect, and Lead Rating: 4 out of 5 stars4/5Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Rating: 4 out of 5 stars4/5Set for Life: An All-Out Approach to Early Financial Freedom Rating: 4 out of 5 stars4/5Robert's Rules Of Order Rating: 5 out of 5 stars5/5Capitalism and Freedom Rating: 4 out of 5 stars4/5The Catalyst: How to Change Anyone's Mind Rating: 4 out of 5 stars4/5Just Listen: Discover the Secret to Getting Through to Absolutely Anyone Rating: 4 out of 5 stars4/5Collaborating with the Enemy: How to Work with People You Don’t Agree with or Like or Trust Rating: 4 out of 5 stars4/5Law of Connection: Lesson 10 from The 21 Irrefutable Laws of Leadership Rating: 4 out of 5 stars4/5How to Get Ideas Rating: 5 out of 5 stars5/5Buy, Rehab, Rent, Refinance, Repeat: The BRRRR Rental Property Investment Strategy Made Simple Rating: 5 out of 5 stars5/5
Reviews for 7 Tenets of Taxi Terry (PB)
1 rating0 reviews