THE CUSTOMER IS ALWAYS RIGHT
It was retail magnates Harry Selfridge and Marshall Field who famously said “the customer is always right.” Since that fateful utterance years ago, a myriad of business moguls have adopted this stance — the most notable including Raymond Albert Kroc.
“If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours,” he said.
Kroc is, of course, the man behind the exponential growth of a once little fast-food chain known as McDonald’s! And now he is accredited with creating one of the most successful fast-food operations in the
