The "How To" of Communication

By Management Training Australia

This book covers the essentials of communication at work

Chapter one – The communication process
Chapter two - Senders (or “speakers”)
Chapter three - Receivers (or “listeners”)
Chapter four – The messages we send
Chapter five – The “mediums” we use
Chapter six – Coding and decoding
Chapter seven – Conflict resolution

• Language: English
• Publisher: Wayne Back
• Release date: Jan 2, 2015
• ISBN: 9781311924339

Management Training Australia

Management Training Australia conducts development programs for managers to assist in personal and organisational development. We use diagnostics and assessments, training workshops, planning sessions and coaching sessions to bring development to where it is most needed. Our training includes:Building leadership stylesCareer developmentChange managementChanging organisational cultureCreating and casting visionCoaching peopleDeveloping performanceDeveloping leadership attributesDeveloping thinking skillsEffective communicationEmotional intelligenceExcellent customer serviceFacilitating innovationIncreasing your influenceLifting workgroup climateManaging a teamMotivating peopleOrganisational communicationPersonality stylesProject managementPublic speakingStrategic planningStress managementTalent managementTeam developmentTime management

Book preview

Effective Communication

Management Training Australia

Copyright 2013 Management Training Australia

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Information about keynote speaking, workshops and other resources, go to www.mtaustralia.com

Table of Contents

Chapter one – The communication process

Chapter two - Senders (or speakers)

Chapter three - Receivers (or listeners)

Chapter four – The messages we send

Chapter five – The mediums we use

Chapter six – Coding and decoding

Chapter seven – Conflict resolution

Chapter one – The communication process

The last thing I'd learn, well into my career, was how to get on, how to say hello, how to get in with the audience. Phyllis Diller

Communication is one of the most important skills needed in life. We need communication skills for the workplace, for friends and for our family. Unfortunately, poor communication can also be one of life’s biggest problems. When I ask the people of organizations I consult with about the biggest problems in their company, they usually say communication.

Communication often breaks down because a person can’t regulate their thoughts becoming words. Many relationships are destroyed by a small sentence. Statements that are blurted out can crush people and often aren't even the true feelings of the speaker.

Communication can be difficult for a variety of other reasons. Words have different meanings for different people. People code their messages so the real meaning is masked. People beat around the bush. They say one thing when they have another agenda. People have trouble getting in touch with their feelings. Listeners are easily distracted and people only hear what they want to hear. Being a good communicator doesn't come naturally. It takes learning and trying out new behaviours.

Communication is a process

The single biggest problem in communication is the illusion that it has taken place.- George Bernard Shaw

The reality of communication is that there is a lot of information and wisdom buried in the hearts and minds of people we communicate with and it takes and a process to draw it out.

Communication starts with what you think about saying. For example, you might think about saying "I need a rest after this period of activity.